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Employee Loneliness and its Impact on Organisations

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Loneliness is a painful and complex emotion. Loneliness has more to do with a person’s quality of social relationships rather than their quantity.

Loneliness has been studied for decades in psychological literature when it comes to social or personal lives. But how much research is there on being lonely in the workplace? Not a lot, which comes as no surprise.  As awareness about loneliness increases — British Prime Minister Teresa May appointed a minister for loneliness earlier this year, it’s important to understand exactly how people experience loneliness in their jobs. How does it affect their work? How does it shape their relationships with their colleagues? And what can employers or HR departments do to help a lonely employee?

In general, it was discovered that lonely employees tend to isolate themselves, they begin to feel less connected to their organisation’s values, and can be seen by colleagues as more distant and less inclined in discussing both work-related and personal matters.  These findings add to the voluminous research literature showing that the behaviour of lonely people has the effect of increasing their own loneliness. Even though the person may desperately wish to connect or re-connect with others, they see their environment has become threatening. Thus perpetuating a vicious cycle where loneliness leads to greater social vigilance. As a result, lonelier people are more likely to pull away.

In a research study conducted by California State University and the Wharton School of Business which has surveyed 672 employees and their 114 supervisors from 143 work team units have found that “an employee’s work loneliness triggers emotional withdrawal from their organization, as reflected their increased surface acting and reduced affective commitment.” and “The results also show that co-workers can recognize this loneliness and see it hindering team member effectiveness.”  Researchers have concluded that”…management should not treat work loneliness as a private problem that needs to be individually resolved by employees who experience this emotion; but rather should consider it as an organizational problem that needs to be addressed both for the employees’ sake and that of the organization.”

The company’s culture plays a crucial role in expressing the values and norms about the emotions that are allowed to be expressed at work. In our study, we found that a stronger versus a weaker emotional culture of sharing love (e.g. expressions of affection and compassion among employees) diminishes the negative relationship between workplace loneliness and affective commitment to the organisation.

Look for reasons to show your appreciation

Global research shows that people who feel appreciated are most likely to produce the best work. Let people know their value to the organisation, the culture, the team, and to you, as a manager or employer.

If you think workplace loneliness isn’t an issue you need to be concerned about then think again. Healthy workplace relationships are beneficial for employees in many ways. They help people to deal with work-related frustrations and stress, whilst simultaneously encouraging bonding through sharing successes and positive experiences.

However, it seems that employees are getting lonelier and lonelier. Despite the rise in popularity of open-plan offices specially designed to foster interaction and good communication, a recent UK-based study done by Totaljobs found that more than one-third of employees report having no strong relationships at work. As people spend close to a quarter of their lives at work, job isolation can have serious and very complex implications.

The case of cultural fit

If most people in an organisation or team share similar attitudes and personality traits, a person who differs in these respects may start to feel isolated and will struggle to bond with colleagues or even have a sense of belonging.

Another aspect of organisational culture that can prevent employees from forming relationships is represented by the lack of ‘psychological safety’; a quintessential element for effective teamwork. In companies or teams that do not meet the necessary psychological safe requirements, team members do not feel swayed to take social risks, such as revealing emotions, for fear of disapproval by colleagues.

In teams or organisations where a ‘openness’  isn’t promoted or associated with psychological safety, the potential for building relationships tends to be limited; employees are likely to keep to themselves, restricting how much they reveal about themselves to their colleagues.

What can be done to prevent workplace loneliness?

So, knowing what we do about workplace loneliness, what can be done to prevent and reduce it? There are numerous steps that can be taken by employers and employees.

A key approach is for employers to focus on hiring for culture fit. By assessing the fit between candidates’ personality characteristics and the organisational culture, employers can minimise the risk of hiring those who are going to struggle to fit within the company.

Finally, employers can also help to promote workplace relationships through various teambuilding exercises or adopting a transformational leadership style that is based on interpersonal trust. Of course, employees themselves can have a huge impact on loneliness through day-to-day interactions with one another. Unfortunately, is often difficult for employees to open up to colleagues about loneliness, for fear of the admission being met with ridicule and isolation. It is therefore important for employees to help identify any colleagues that may be struggling at building lasting relationships with other members of the team.

Finally, employees should contact their employers or managers if they have any suggestions for improving relationship-building, which in turn will lead to a tremendous increase in employee well-being and productivity.

There is a real value in providing companies with the tools to carry out regular organisational assessments and this is where Great People Inside comes to your aid. Our online platform offers the best solutions and tools for your company to thrive in every type of industry and any possible situation your organisation may find itself. In terms of lowering your employee turnover rates, we recommend our GR8 Full Spectrum assessment for hiring and 360° Survey for retention. Finding the right talent, the best fit for the job and your organisation can be a very challenging task. It requires deep knowledge of your own organisation’s culture and a keen understanding of the candidate’s personality, strengths, interests, work style and other characteristics. Our technology and solutions will do the work for you, helping you find employees who can flourish and reach the highest performance required to constantly bring your company forward.

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Sources:

https://good.co/understanding-workplace-loneliness/

https://www.inc.com/todd-nordstrom/feeling-lonely-at-work-it-could-be-destroying-your-potential-heres-what-to-do-about-it.html

https://hbr.org/2018/04/the-painful-cycle-of-employee-loneliness-and-how-it-hurts-companies/

Emotional Control during Difficult Conversations

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It’s hard not to get emotionally involved when you’re in a tense conversation. A disagreement can feel like a threat. You might be afraid of having to give up something — the idea that you’re right, your point of view, the way you’re used to doing something, or even power – and therefore your body hypes you up for a fight by triggering your sympathetic nervous system.  There is no need to feel guilty, this is the natural response, but the main problem is that our bodies and minds aren’t good at differentiating the threats presented by not getting your way on a job-related issue and being chased down by a wolf. Your heart and breathing start to spike, your muscles tighten, the blood flow from your organs decreases, and thus you’re likely to experience an uncomfortable all-around feeling.

All of these combined does not put in the right frame of mind of resolving a conflict. If your body goes into what Dan Goleman would call “amygdala hijack,” you may lose access to the prefrontal cortex, the all-important part of your brain responsible for rational thinking. Obviously, you need rational thinking when dealing with a difficult conversation. Due to the fact that you are losing the ability to think clearly, chances are your conversation counterpart notices these signs of stress — your face turning red or the pace of your speech speeding up — and as a result of mirror neurons that cause us to apprehend the emotions of another person, your colleague is likely to start feeling the same way. Consequently, the conversation inevitably derails and the conflict intensifies.

Every manager fears emotional outbursts. Whether we’re talking about tears or full-on rage, the full extent of emotions can leave both the manager and the employee feeling embarrassed and stressed. How can you manage to stay calm and at the same time get your point across? How do you prepare yourself? Can you somehow minimise the chances of an employee getting emotional? Learning to handle emotional conversations in a productive way is the mark of a true manager.

Luckily, there are ways in which you can interrupt this physical response and manage your emotions, for a more productive discussion. There are several things you can do to keep your cool during a conversation or to calm yourself down. It is essential you start off with a positive. Especially if you think the conversation is likely to be emotional, plan to start with a positive. This will set the tone for the entire conversation and can help the employee engage with what you’re saying later, even if it’s hard to digest.

Breathe

Through simple mindfulness techniques, you can manage tense situations and none is more straightforward than using your breath. If you start noticing you’re getting tense, try to focus on breathing pattern. Acknowledge the sensation of air coming in and out of your lungs. Feel how it passes through your nostrils or down the back of your throat. This will take your attention off the signs of panic. Some mindfulness experts suggest counting your breath.

Acknowledge and define your feelings

Another useful tactic comes from the renowned author of Emotional Agility, Susan David. When you start feeling emotional “the attention you give towards your thoughts and feelings may crowd your mind and judgement,” says Susan David. In order to distance yourself from that feeling, define it. “Call a thought a thought and an emotion an emotion,” says the author.  When you manage to distance yourself from these emotions, thus making it easier to let them go — but don’t bury them or let them explode later. Sometimes expressing your emotions is all that’s needed to make an employee feel like they’ve been heard. If tears are involved, empathy is the recommended course of action. If your employee is angry, acknowledge and understand their frustration, but if that anger becomes insulting, calmly make it clear that you will not tolerate violent language or threatening behaviour.

Take a break

This is an underused approach. The more time you give yourself to process your emotions, the less intense they will be. So when things start escalating, just excuse yourself for a moment — get some coffee or water, go to the bathroom, or take a brief stroll through the office. It is essential to give a neutral reason for why you want to pause the conversation — the last thing you want is for the other person to think that things are going so badly you just want to escape.

Keep in mind that you’re probably not the only one who’s upset or angry. Your counterpart may very well express anger or frustration. While you may want to give them the above advice, no one wants to be told they need to breathe more deeply or take a break. You both may require just a little bit of time alone to vent. Of course, that’s usually easier said than done. It’s difficult not to yell back when you’re being screamed at, but more screaming isn’t going to help. At the same time, don’t act aloof because it’s important to show the other person that you’re listening. If you manage not to feed your counterpart’s negative emotion with your own, it becomes more plausible for them to calm down.

Keep your impatience in check

Finally, the demon you will have to wrestle the most with is your own impatience for getting the result you want. You will need to be patient and let the situation unfold itself. When you think you know exactly what is wrong with the other person’s thinking, your best approach is to ask them questions that will enable them to see other possibilities, ones that are much closer to your point of view. Don’t slip and tell people what is wrong with their thinking, because their brains will shut down and you have to be patient with silence. Silence is a good indicator that what you said or asked made the person stop and think about their ideas and arguments. The best thing you can do is to be patient and allow the person’s brain to process the information.

Don’t take it personally. Watch out for your own defensive mechanism, especially if the employee has said something in the heat of the moment. Remember that frustration is usually the cause of such outbursts at the office. You’re not going to solve the underlying issues or maintain a positive relationship if you barrel through the conversation when you’re completely worked up.

We have an impressive assessment library with hundreds of dimensions that can be leveraged in creating a custom skills-based assessment that supports your organisation’s specific competencies and unique vision. Please contact us if you need to measure the engagement level in your company.

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Sources:

https://hbr.org/2017/12/how-to-control-your-emotions-during-a-difficult-conversation

https://www.linkedin.com/pulse/20141028170158-2763533-how-to-manage-your-emotions-in-difficult-conversations/

https://www.insperity.com/blog/10-tips-for-keeping-your-cool-during-emotional-conversations-with-employees/

 

Dealing With Stress, Step 5: Clinical Mode On

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(This article is a part of a series; please start here)

Observing dispassionately allows control. Once you managed to take the previous step (dis-identifying Yourself from Mind) – or even at the same time – start observing yourself as you would an item in a museum.

Start by observing what happens inside your body. It is easier with the body, because it doesn’t play the identification trick. Scan your muscles, your gut, your heart, your face. Notice the tension in your arms and legs, notice the feeling of a solid rock in your belly, notice the fast-paced, shallow breathing, notice the sensation of heat in your cheeks.

Once you noticed those sensations, stop. Don’t take it further, don’t judge “I shouldn’t feel that, I shouldn’t be red-faced”. Just take the information in and file it without tagging it “good” or “bad”. Go back to scanning and do it as many times as you need to cool off.

After you get familiar with observing your body, you can take the next step and do the same with your mind. Observe what feelings it puts out. Name them as exactly as you can: “my mind is making me feel ashamed“, “my mind is making me feel furious“. It is good information. It is not something you should believe or act upon. If you can trace the source you’re even better off: “my mind makes me feel ashamed I made a mistake because in the first grade the teacher always made crude fun of me because I wasn’t talented at math“. Seeing the source is valuable, because it shows you that your mood has less to do with Now and more to do with The Past. The link is emotional, not rational.

If you have ever been in a negotiation with an used-cars salesman (or any slick, fast-talking sales guy), you know how you look at him working his number, recognize the tricks in his book and smile inwardly “You won’t catch me this time, dude!”

The same goes with your mind. It won’t catch you again, because you will recognize its trick, see right through them and take appropriate action, as opposed to the hasty things It wants you to do.

“Response” is the name of the game. “Reaction” is a thing of the past.

Continue with steps 6 and 7 by clicking here
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By Catalin Octavian Blaga – Trainer Great People Inside

Trainer who turns business experience and psychology into impacting training programs… and more!  You can find out more about Catalin by clicking here