Delegating Is Crucial & It’s Time to Stop Feeling Sorry About It

Delegating and its payoff is understood by most leaders: You free yourself to focus on higher-priority work while offering your team opportunities for growth and development. Whilst this is an excellent idea in theory, many good leaders struggle to put it into practice.

There are many reasons leaders don’t delegate. Some believe they’re the only ones who can do the job properly, or that it will take longer to explain than simply doing it themselves. Others don’t want to give up their role of go-to expert or fear being upstaged by their team. More recently, however, guilt about adding more work to a team member’s to-do list has been the primary obstacle voiced by the leaders I coach.

Take Kendra, a CMO at an advertising technology company, who stated, “I am so overwhelmed, but so is my team. I feel guilty asking them to do any more work.” Or Miguel, founder of a successful fashion brand, whose concern for his team led him to continually take on work he should have delegated.

Caring about the welfare of your team and managing their workload is part of good leadership. But when unchecked guilt gets in the way of delegating, it’s a no-win situation. Increased leader workload results in anxiety, burnout, and higher-value work going undone. Further, it can have damaging effects on the very team you are trying to protect. Employees can feel they aren’t trusted, which decreases morale and engagement, and a lack of growth opportunities leads to employee turnover.

Here’s how to alleviate your guilt and delegate more while still caring for your team.

Challenge your guilt

There are two types of guilt: justified and unjustified. When we have transgressed a moral norm, the uncomfortable but justified feeling of guilt activates our sense of responsibility and encourages us to make amends. Guilt also provides preemptive feedback, enabling us to be proactive in preventing misdeeds and boosting prosocial behaviour.

But when we wrongly assume responsibility for a situation or overestimate the suffering we might cause, guilt becomes irrational and unhealthy. Persistent unjustified guilt is associated with decreased self-esteem, increased anxiety, depression, and physical symptoms.

To distinguish whether the guilt you’re feeling is justified or unjustified, ask yourself, “What is stopping me from delegating this task?” and write down whatever thoughts come to mind. For example, Miguel wanted his team to like coming to work, so he took on more tasks (“I could be the one doing this”) rather than delegating them.

Challenge your thoughts. Ask yourself: How might I be wrong? What else could be true? Miguel realised that while it was true that he could do the work, it was not the right solution for the team or the company. If you’re not hurting someone or contradicting your morals, your guilt is likely unjustified.

Fact-checking your thoughts is especially important if you are guilt-prone, when any sign or possibility of another’s suffering and discontent can spur you to take undue responsibility.

Naturally, there will be times when delegating doesn’t make sense. However, you hold yourself and your team back when guilt results in a blanket approach of holding onto responsibilities that should be distributed.

Flip your script on delegating

People who feel guilty about delegating worry they’re burdening their team. They can also feel responsible for the happiness of others or believe the needs of others supersede their own.

Instead, recognise the benefits of delegating and reframe your thoughts. For example, consider that rather than burdening your team, you are giving them the chance to grow. Instead of believing that not delegating will promote team happiness, understand that people love feeling trusted by their leader. Allowing greater contributions and more meaningful work boosts engagement, commitment, and job satisfaction.

Hoarding work at the top is also a no-win situation for your company. Doing it all means you neglect work only you can do, and opportunities are lost. Delegation shifts work to the most appropriate level and pushes out the work that matters least. With the rapid pace of change today, leaders must frequently evaluate and eliminate work that is no longer relevant.

Improve your delegation skills

If you know you don’t delegate effectively, and this contributes to your guilt and reluctance, take action. The purpose of “healthy guilt” is to trigger positive change and make amends.

This requires intention and a reallocation of your time. Instead of doing, you lead and support. Start by assessing what’s on your plate and determining what you can delegate or delete altogether. Then consider who should take it on: Who has the need or desire to develop these skills or is ready for a new challenge?

It’s also helpful to involve your team in this process. For example, Kendra began regularly reviewing all areas of responsibility with her direct reports, asking “Where am I too involved?” and “Where do you need me to get more involved?” to ensure that her team members felt both empowered and supported.

Effective delegating extends far beyond the initial clarifying of desired outcomes and handoff. Set regular checkpoints for feedback, provide coaching along the way, and acknowledge team members for their contributions and achievements. Your improved delegation skills can help team members feel empowered, supported, and motivated.

Protect your team in different ways

When guilt prevents you from delegating, it often connects to an empathetic but misplaced desire to protect your team. Fortunately, there are other ways for you to safeguard your team, without the costs that accompany a lack of delegation.

For instance, help your team members ruthlessly prioritise their work. Proactively engage them in discussions about what work is currently on their plate and quickly eliminate low-value work from their list. Help team members work through competing priorities by clarifying and anchoring in the most important goals for your organisation and that person’s role and evaluating each task in terms of its importance and urgency.

Additionally, be mindful of shielding your team from external demands. Especially when more senior outside stakeholders make requests of your team members, it can be hard for them to say no. Be willing to step in where necessary to communicate a judicious “no” or “not now” to the stakeholder making the request.

Channel your protective instincts into safeguarding your team from low-value work. In supporting them and ensuring the work they do is meaningful, you can boost team member growth and satisfaction and assuage your guilt.

Prepare for temporary discomfort

Overriding guilt around delegation is not easy. Especially when you and your team are already time-strapped, it can feel misguided to invest in delegating. But remember this investment will unlock longer-term benefits: time savings and more capable, engaged employees.

No doubt there will be discomfort and setbacks as you and your team adjust to your new leadership style. Accept that mistakes will be made. When you’re prone to guilt, you may be quick to beat yourself up and question your decision to delegate. Instead, practice self-compassion, see these missteps as learning opportunities, and move on.

Delegating is a crucial aspect of good leadership; it demonstrates your trust in your team and gives them the opportunity to stretch and grow further in their roles. With some effort, you can learn to move beyond delegation guilt — and free yourself to lead more effectively.

Delegating is an artful dance between the manager and the employee, an intricate choreography that holds immense importance for both parties involved. It is a strategic practice that not only lightens the load for managers but also cultivates a fertile ground for growth and empowerment among employees. In this symbiotic relationship, the benefits ripple far beyond mere task distribution.

For managers, effective delegation is the key that unlocks the door to higher-priority work and strategic focus. It grants them the invaluable luxury of time—the most precious resource in today’s bustling business landscape. By entrusting capable team members with responsibilities, managers free themselves from the shackles of day-to-day minutiae, enabling them to elevate their gaze and delve into the realms of visionary thinking and impactful decision-making. Delegating becomes the gateway to unlocking their true leadership potential.

However, the significance of delegation transcends the realm of managerial convenience. It stretches its arms towards the employees, offering them a ladder to ascend in their professional journey. When entrusted with meaningful tasks and granted the autonomy to make decisions, employees are invigorated by a sense of ownership and purpose. The act of delegating communicates trust—a powerful catalyst for unleashing their full potential and driving motivation. It becomes a potent stimulant for growth, as they sharpen existing skills and acquire new ones, expanding their horizons and broadening their expertise.

Delegation also fosters a culture of learning and development within organizations. By affording employees the opportunity to tackle new challenges and stretch their capabilities, it ignites a spark of curiosity and hunger for continuous improvement. As they step out of their comfort zones, employees embark on a transformative journey, honing their skills, acquiring knowledge, and cultivating a deeper understanding of their own potential. With each delegated task, they become more versatile, adaptable, and resilient, fortifying the very foundation of their professional prowess.

Moreover, delegation cultivates a sense of shared purpose and collaboration. As managers entrust employees with meaningful responsibilities, they forge a connection rooted in mutual dependence and collective success. The manager becomes not just a boss but a mentor, guiding their team towards achievement while nurturing an environment of support and camaraderie. Team members, in turn, feel valued and acknowledged, fostering a sense of belonging and loyalty that transcends the boundaries of a mere employment relationship.

However, the art of delegation is not without its challenges. Managers must tread carefully, balancing the scales between empowering employees and providing necessary guidance and support. Effective delegation requires clear communication, well-defined expectations, and a genuine understanding of each team member’s capabilities and aspirations. It necessitates a willingness to step back and let others shine, knowing that their success is intertwined with the manager’s own accomplishments.

In conclusion, delegation is a represents a basket full of trust, growth, and collaboration, shared between managers and employees. It is an essential ingredient for managerial success and a catalyst for individual and organizational development. By embracing delegation as an art form and mastering its intricacies, managers can unlock untapped potential, while employees are granted the wings to soar to new heights. Together, they co-create a harmonious work environment, where each note resonates with purpose, engagement, and unparalleled achievement.


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Career Goals May Prolong Feeling of Overwhelmingness

In many organisations, it’s the season for individual and team goal-setting. Deciding on career goals is generally something we want to be a rational and evidence-based exercise, combining a careful consideration of possibilities, resources, and obstacles with just the right amount of stretch. But what do you do when you feel like you have a very limited sense of what’s possible? When new obstacles seem to pop up around every corner and the sands are always shifting? When the idea of stretch seems laughable given how stressed and overwhelmed most of us are?

Setting goals in times of uncertainty and burnout can feel pointless, but it isn’t. Research shows that to engage our motivational systems and direct our brain’s energy to the right actions (both consciously and below our awareness), we need to have a clear sense of where we are, where we’re going, and whether we’re closing the gap between the two at the right rate. Without goals, we make bad choices and miss opportunities to act. But just as important, we can’t feel effective, which many psychologists believe is the most powerful source of life satisfaction and well-being humans have.

To set goals that make sense and motivate ourselves and others in such strange and often discouraging times, we need to set them with a growth mindset. And by that I don’t mean just “believe you can improve” or any of the other common oversimplifications of growth mindset. Having a growth mindset is a bit more nuanced (and more powerful) than simply believing that improvement is possible.

Your mindset is what you believe to be the larger meaning or purpose behind the work you do every day. A growth mindset is about believing that developing and making progress is the point of what you’re doing. As I’ve said before, it’s about getting better as opposed to just being good. And it’s about engaging in specific growth mindset strategies and habits to help keep you focused on the potential for growth in everything you do.

When you approach career goals through the lens of a growth mindset, you become more comfortable with uncertainty and more willing to entertain the idea of longer-term career goals. Here are two strategies to help you get there that you can use for yourself or with your team.

Use growth-mindset trigger words to frame your goals

When researchers want to study the effects of a growth mindset, one of the ways we do this is to describe the goal or task that someone is about to perform using certain words that evoke the idea of getting better rather than being good: improve, develop, over time, progress, become, and of course, grow.

These words serve as both explicit and implicit “primes” to your thinking. In other words, they shift the very meaning of the goal to being about developing, and they shift your mindset along with it. To use them, start by writing out your goal the way you would normally think about it. For example, your goal might be to “be an effective communicator” or to “increase sales by 5%.”

Then, rewrite it again using one or more growth mindset triggers. “Be an effective communicator” is now “become an effective communicator,” and “increase sales by 5%” is “develop our network of leads to improve our sales by 5%.”

This way of framing your goals isn’t about lowering the bar or being okay with poor performance. In fact, research shows that people who approach their goals with a growth mindset set more challenging stretch goals for themselves, not less. For example, in one study of medical supplies salespersons, researchers found that those who approached their work with a stronger growth mindset set more ambitious sales targets, put in more effort, engaged in more territory and account planning, and ultimately sold more units.

Establish progress and pivot points

In such uncertain times, it’s important to explicitly establish progress and pivot points on a timeline right at the outset, so you can monitor both your rate of progress and the need to shift in light of new information along the way.

It can be all too easy to lose track of your goals, or to not think much about them until you get closer to the time you expected to reach them. When that happens, you may fail to adjust when progress is slow, or cling to a goal you should have revised when resources or customer expectations started shifting. For example, you may set a goal for yourself of developing a specific skill or reaching a particular sales target by year’s end. To succeed, what should you accomplish in the first month? At six months? If you don’t know, you won’t be able to course correct and, if necessary, try a different strategy or set a revised goal to have the impact you want to see for yourself or your team.

By using these two strategies to prepare for and engage in your goal-setting conversations, as a leader or a team member, you start out with a firm growth mindset foundation that you can then sustain as you pursue your goals through uncertainty, setbacks, and challenges of all kinds — something we all need now more than ever before.

Given our current situation knowing that your colleagues or employees are best suited for this new scenario we find ourselves in. Finding the right talent, the best fit for the job and your organisation can be a very challenging task. It is now important to find out whether your managers or your team is well-equipped of working together from various locations. It requires deep knowledge of their personalities, strengths, weaknesses, interests, work style and other characteristics. Our technology and solutions will do the work for you, helping you discover if your people are resilient during times of hardship, if they are autonomous, if they are team players, without actual human contact. Given that our platform is cloud-based, everyone can use it from home as well. Humanity finds itself at a crossroad for various reasons now, why not help people discover and develop themselves from the comfort of their own homes?

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Is It the Right Time for a Career Change?

Whether you call it “The Great WorkQuake,” “The Great Resignation,” or “The Great Reset”, up to 41% of employees are thinking about changing their career right now. There are a lot of reasons for them to consider leaving. A strong labour market is pushing up wages and benefits, and companies are offering additional perks to attract new talent. Some workers may be fed up with their existing company’s toxic or unappreciative culture, inflexible work arrangements, or pay inequity. Some may be suffering from burnout or general work/life dissatisfaction. Some are leaving their jobs simply because they can afford to — U.S. personal savings hit a record high of 33% this year. Add in the opportunities to “work from anywhere,” and you can understand why we’re seeing employees quitting in record numbers in 2021.

But before drafting your resignation letter, take a hard look at whether quitting is the best way to achieve your long-term career goals. So how do you know whether staying at your current company might be the better decision for you? Here are a few key factors to consider:

1. You have no idea what you want next – only that you don’t want what you have now

Too many aspiring career changers get so worked up resenting a job that isn’t ideal, yet they don’t have a viable alternative. By alternative, I don’t mean a new job in hand, but just a prototype for a job – roles that match what you want and companies that interest you. It’s critical that you are moving towards something you want and not just away from something you don’t.

I call this the pull-over-push reason for wanting a career change. You want to be pulled by the a glorious future – excitement for the role or industry, enthusiasm for what you can accomplish, eagerness to make a contribution in the new field. The pull is attractive to employers, and it’s a powerful guide to help you navigate the inevitable ups and downs of a career change. If you are just pushed out of your current situation – literally pushed out because your apathy caused your performance to drop or you quit out of feeling bored and undervalued – then quitting isn’t going to give you any more clarity. It’s just going to make you more anxious as your savings run down.

2. Your company may have unforeseen opportunities.

As key employees are departing companies, they’re triggering an organisational shuffle. Their departures could mean opportunities for you to take on new responsibilities, build new relationships, and be seen with fresh eyes by management.

If you’ve been building the right relationships, you can take advantage of this moment to both develop your skill set and add value to the organisation. You could end up with a new role — either a great lateral move or a promotion — or an opportunity to lead or participate in a strategic initiative that offers you increased visibility. The pandemic has led many companies to revisit their strategic goals and initiatives. As in poker, sometimes it’s best to just hold ‘em until you see everyone’s cards and can make an educated decision around your future.

3. You can’t name at least three professional connections who you could call right now to jumpstart your job search

Your network is so important to your job search and not just because it helps to have referrals. Even if you don’t get an introduction to a job, your network can provide information. For example, information about the people you’ll be interviewing with – what their personalities are like, what their work priorities are. Industry experts can give you nuance about the trends and challenges facing your dream employers so you can impress them with how much you already know. It’s so much more effective to tend to your network when you don’t need anything. Otherwise, getting back in touch feels contrived or even manipulative. Don’t be the person who only gets in touch when they need something. Before you quit your job, invest several weeks, if not months, on rekindling your professional connections. You want to flex your dormant networking muscles when you can take your time. Otherwise you risk rushing the process and overstepping your ask, a networking mistake even the smartest professionals make.

4. The best time to stretch your capabilities is in a job you hate

You can practice negotiating hard because if they fire you, that just means you get severance instead of quitting with nothing. You can practice pushing back on unreasonable requests or pitching ideas without fear of rejection because you have nothing to lose. You can finally set boundaries with your needy colleagues because you won’t see them soon enough. The best time to expand the negotiation, communication and relationship skills that you know you’re going to need in every job is in the job you have right now. At the very least, you were leaving anyway so if things get awkward, you’re out of there. But at its best, you might find that you greatly improve your environment, your relationships, even your stature. You might feel better enough about your job that you no longer want to quit.

5. It’s a great time to negotiate

Not completely happy with your current situation? Employees have unprecedented leverage at this time to reasonably discuss pay, working conditions, growth opportunities, workplace flexibility, and career-development benefits such as executive education and coaching support. Use this moment to approach your manager and have an open and professional dialogue around what’s possible and what will help you do your job even better. Keep it friendly and conversational — and come armed with data about your performance to make it easy for them to go to bat for you. Savvy companies are focused on retention and acutely aware of the risk and cost of losing great employees like you.

If you’re evaluating your work situation and not quite sure whether to stay or go, reflect on these questions:

  • How satisfied am I in my job now? Consider everything from equitable pay, meaningful work, acceptable working conditions, benefits, job stability, healthy workplace culture, and opportunities for continued growth.
  • What is likely to change (both positive and negative) at my company over the next six to 12 months? How could those changes benefit my career journey? Remember that a bad situation can still be an opportunity to grow given the right conditions.
  • What actions can I take to increase the likelihood of moving into a more fulfilling within my company? Don’t hesitate to ask this question of your manager or other trusted advisors.

If you believe you have the ingredients you need to make the most of staying put, speak with your boss, sponsor, HR, and other people who support you. Demonstrate a powerful case for what you bring to the company, and express your commitment to being flexible and achieving company objectives. Stay connected with others, creating informal information networks, and don’t stop building your industry connections. Know your organisation and manager’s goals and volunteer strategically to contribute where you can make a positive impact. Staying put and doubling down is often the most effective strategy to get you the role and work life you’ve been dreaming about.

Given our current situation knowing that your colleagues or employees are best suited for this new scenario we find ourselves in. Finding the right talent, the best fit for the job and your organisation can be a very challenging task. It is now important to find out whether your managers or your team is well-equipped of working together from various locations. It requires deep knowledge of their personalities, strengths, weaknesses, interests, work style and other characteristics. Our technology and solutions will do the work for you, helping you discover if your people are resilient during times of hardship, if they are autonomous, if they are team players, without actual human contact. Given that our platform is cloud-based, everyone can use it from home as well. Humanity finds itself at a crossroad for various reasons now, why not help people discover and develop themselves from the comfort of their own homes?

Request a free demo:



Decision-Making Myths – Debunked

Decision-making is not fortune-telling, and good decisions do not always result in predictable outcomes.

Can you imagine life without your smartphone? So many of us can’t. We depend upon them for everything from directions to telling us the temperature outside to tracking our daily steps and heart rate. Our “Hey, Siri” culture has conditioned us to equate speed with efficiency and efficacy — and it’s changing how we process information. Our brains have become conditioned to respond with pleasure to the bings, pings, and dings our phones and computers provide.

While Siri and Alexa and Google are great when we’re jonesing for Italian food and want help finding a restaurant, they’re not great, or even desirable, when it comes to complex decision-making. In fact, they help enable a series of counterproductive ideas and reactive behaviors that actually impair your ability to make informed decisions. For example, let’s say you want to buy a car. Maybe you’re weighing a Prius versus a Crosstrek. Siri and Google can give you all sorts of information, such as fuel efficiency or the current interest rate on your loan. But a search engine won’t know why you’re buying the car, how you intend to use it, or what impact the purchase will have on your budget. Ultimately your decision needs to come from a clear understanding of your needs, values, and goals — information that’s outside the reach of their algorithms.

The most important things you need to learn often aren’t formally taught when you’re young. For example, many lament that teenagers aren’t educated on how to manage money. It’s a fair criticism. Evidence suggests a severe lack of knowledge around basic personal finance; a 2018 survey found that less than 50 percent of respondents could correctly define what interest is, the concept of bankruptcy, or how inflation works. In the absence of knowledge, myths creep in. One example that gets attention this time of year is the “benefit” of receiving a tax refund. This is a myth. In almost all cases, receiving a substantial refund isn’t a good thing. After all, you lent the government money—interest-free— throughout the year. 

Another myth: All college degrees are a sound financial decision. Data suggests that some people spend way too much money on a degree that won’t land them a job with a salary sufficient enough to make the investment worthwhile. It’s part of the reason why there’s a student debt crisis. Like personal finance, management isn’t something most people study formally—although HBS Online offers a Management Essentials course. Most people learn management “on the job,” and in fits and starts. As with personal finance, myths often develop for those who’ve never received management training.

On January 15th 2009 the world witnessed an unusual incident. The press called it ‘Miracle on the Hudson’. On that unforgetable day, an Airbus A320 aircraft with 150 passengers and crew members on board, encountered multiple bird strikes. They damaged the turbofan engines to the extent that both the engines of the aircraft became immobile.

In that situation, Captain Chesley B. Sullenberger took a bold decision to land the unpowered aircraft on the Hudson River. Fortunately, it was a safe landing and the lives of all 150 passengers and crew members were saved. This was truly unprecedented. Such events allow us to appreciate the criticality of making the right choices in times of crisis. It proves that a decision can be a life changing one and that too not just for an individual, but for an entire nation. Though decision making is a critical survival skill, research shows that it is prone to biases. Hence, it is worthy of deep study.

Myths About Decision-Making

1. I like to be efficient

So many of us think efficiency means jumping right in and making a decision. But to be truly effective, we need to be clear on what we are solving for. Rushing can lead you to make a decision based on the wrong factors, which ultimately will lead to regret. For example, walking into a car dealership and buying the first car you see may feel efficient, but may mean you end up with the car the salesperson wants to get rid of, not the car that best fits your needs and budget.

2. I just need to solve this problem at this moment

This is the classic example of “losing the forest for the trees.” Our problems sit in a context. A narrow focus may solve the wrong problem, or only partially solve the problem. If your car breaks down unexpectedly and you rush out to buy a new one, are you considering your needs beyond the present?

3. This is my decision alone; I don’t need to involve others 

Our important decisions do involve other stakeholders. Avoiding this bigger picture of who else is affected by a decision can, at best, only partially solve the problem, and may exacerbate it. For example, if your spouse or child can’t drive a stick-shift, do you really want to buy a manual transmission car that no one else in the family can get out of the driveway in an emergency?

4. I know I’m right; I just want data or an opinion to confirm my own thinking

Also known as “confirmation bias,” this decision-making flaw has been behind notorious failures from the Bay of Pigs to the subprime loan market implosion to the NASA Challenger explosion to the Deepwater Horizon environmental catastrophe. In each case, disconfirming data was available and should have raised concerns, but groupthink set in, and no one wanted to raise the red flag. To better understand and define the limitations of what you think you know, look for contrary examples and evaluate rival explanations. These techniques can prevent “frame blindness” to keep you from seeing what you want to see rather than what may be present. For example, maybe you’ve settled on the Crosstrek in your car search, but you decide to look around anyway. Could your preference for the Crosstrek influence how you evaluate the other cars? Could you be looking to confirm your inclination rather than buy the best car for your needs? To pry open cognitive space, first consider your needs and then look for cars that fit those parameters.

5. Decision-making is linear

In fact, good decision-making is circular; it needs a feedback loop as we gather information and analyze it and our thinking. At times we need to go back to find information we’ve glossed over, or to gather new information or conduct a different kind of analysis. When buying a car, for example, you might think that doing your research first and then going to a dealer and negotiating a price is enough. But there are many dealers, and they each have leeway to negotiate a price, so circling around and comparing offers may get you a better price.

6. There’s just one way to do this

Whether it’s how the bed should be made, which diet to follow, or how to divide up your retirement account, there’s always more than one way to get to “yes.” We’ve been conditioned out of listening to other voices, siloed in our information, environment, and social (media) circles. But getting outside your routines and patterns leads you to seeing things differently. You may always have gone into the dealership to buy cars, but more and more, people are negotiating car purchases online and through texting and email.

7. I have all the information I need

 While we may want to forge ahead, we can improve our decisions — and our satisfaction — by investing in a little bit of research and confronting assumptions with evidence. Your best friend might love her car, but that doesn’t mean it’s the car for you, particularly if it won’t fit your daughter’s hockey equipment. Looking to the experts, such as Consumer Reports, which does substantive research, can help you make an educated decision that’s also right for you.

8. I can make a rational decision

Psychologists far and wide, such as Amos Tversky and Daniel Kahneman, have demonstrated that as much as we’d like to believe it, none of us are rational. We all operate through a dirty windshield of bias based on past experiences and feelings. You might think you won’t get taken in by a car dealer, but they are professional salespeople who know how to evoke an emotional response.

For all our talk about the importance of management, it seems to be one of the most mysterious business disciplines. As with any realm shrouded in mystery, myths develop to help individuals understand what they know little about. But beware of believing them. While some myths point to the truth, many don’t. The best anecdote for knowing which myths are helpful shorthand and which are falsehoods? Education.

Given our current situation knowing that your colleagues or employees are best suited for this new scenario we find ourselves in. Finding the right talent, the best fit for the job and your organisation can be a very challenging task. It is now important to find out whether your managers or your team is well-equipped of working together from various locations. It requires deep knowledge of their personalities, strengths, weaknesses, interests, work style and other characteristics. Our technology and solutions will do the work for you, helping you discover if your people are resilient during times of hardship, if they are autonomous, if they are team players, without actual human contact. Given that our platform is cloud-based, everyone can use it from home as well. Humanity finds itself at a crossroad for various reasons now, why not help people discover and develop themselves from the comfort of their own homes?

Request a free demo:



Improving Decision-Making and Group Performance

Running a business is nothing more than making a series of important decisions. For a business owner or manager, each day is filled with decision-making, with some of those decisions likely meaning the difference between profit and loss. It can become stressful to make such important decisions day after day, especially if you are trying to make them all on your own.

In many cases, it will be better to make decisions as part of a group. When a group comes together to make an important choice, the company as a whole will enjoy several advantages. For one thing, the knowledge of all of the various people in the group will be used to make the choice, not just the knowledge of one individual. There are sure to be many different backgrounds and types of experiences within the group, which means great things for the quality of the final decision. Also, bad ideas tend to get filtered out in the group setting, meaning the eventual choice is less likely to be a dud.

With all of that said, group decision-making is not perfect. It can be tough to get everyone on the same page, meaning it may take quite a bit of time to make an eventual decision, even if that decision does wind up being a good one. To make the group decision making process run as smoothly as possible, you may wish to employ one of the methods outlined in the content below. We have identified a few methods for group decision making, so there is a good chance that one of these options will be right for your needs.

The Hoy-Tarter Model of Decision-Making

Originally created for use within a school system, the Hoy-Tarter Decision-Making Model can actually be applied in a number of different settings. If you are the owner or manager of any kind of organisation, you already know just how difficult it can be to make decisions. Specifically, it can be hard to decide how to make those decisions, in terms of who you should include, what you should consider in the process, and more. Making good decisions is a key to success in business, but you can only make good decisions if you have an appropriate process in place.

In this model, the main goal is to figure out exactly who should be included in the decision-making process. Different decisions are going to require different inputs from various people, so determining who should be included in making the decision (and who should be left out) is a key step not to be overlooked. Including the wrong people, or failing to include the right people, is a mistake that can have serious consequences.

If you decide to take a closer look at how to use this model, you will find that it requires you to create a matrix which will be filled with evaluations of expertise and whether or not an individual has a personal stake in the decision. It can take a bit of time to understand exactly how this model works, but it’s worth the effort because of its effectiveness.


If you would like to use voting to help make important organisational decisions from time to time, you may wish to employ the popular Multi-Voting Decision Making method. With this method, you can select the most popular options from a list in order to get an idea about the consensus of the group. Multi-voting is not always the right solution when trying to make a decision, but it can be perfect in specific circumstances.

If you would like to use the Multi-voting method, the first thing you need to do is develop a list of ideas that are going to be the subject of your vote. Ask the team that is working on this project to collaborate on a list. At first, you can put any idea that is presented onto the list, but you will want to slightly narrow down and ‘clean up’ that list before it goes to the vote. Before taking the vote, you will want to decide on exactly how many votes each individual is going to be given. Generally speaking, each person should be allowed to vote for roughly 1/3rd of the ideas on the list. So, given a list of 15 items, each person would be allowed to place five votes (thus the name ‘Multi-voting’). Of course, you are free to alter the number of votes allotted as you see fit, but the 1/3rd rule is a good place to start.

With all votes cast and collected, all you’ll need to do is count up the totals and determine the winning ideas. If you would like, you can narrow down the list of contenders and do the vote again, further concentrating your list to just a few of the strongest options. Multi-voting is the perfect way to gauge the opinion of a large group when several ideas are on the table.

Hartnett’s CODM Model

In this application, CODM stands for ‘consensus-oriented decision-making’, and that title tells you just about everything you need to know regarding the goal of this model. The idea here is to bring your group to a consensus as far as the best decision for the situation at hand. Once you have a group assembled that you are going to use to help make this important decision, Hartnett’s CODM Model calls for following through with a seven-step process. The seven steps are as follows:

  • Framing the problem
  • Having an open discussion
  • Identifying Underlying Concerns
  • Developing Proposals
  • Choosing a direction
  • Developing a preferred solution
  • Closing

Regardless of the decision that needs to be made, this is a solid framework that you can use to walk through the process from start to finish. Of course, it may be necessary to tweak the model slightly in order to have it fit nicely with the needs of your organisation.

Delphi Technique

When a team truly struggles to reach a consensus for a major decision, you may need to step in and narrow down the options for them. The Delphi Technique takes all the ideas and compiles them for the manager of the group to break down into a smaller amount of possibilities. He or she then takes the remaining options back to the group for their consideration.

If the team continues to grapple over the resolution, the manager will condense the choices even further until they can make a decision. It gets easier for groups to reach an agreement when there are fewer outcomes available.

Rank the Possibilities

Rankings work for determining who is the best within sport leagues like the British Premier League and NFL, so why wouldn’t they work for a business as well? Whether you decide on an idea’s ranking by using a voting system or working as a team to prioritize them, it can be a great group decision making process for issues or questions that have many potential outcomes.

This technique can be organised through email, an online communication tool, or in a brief meeting. One specific way to determine how the possible scenarios should be ranked is by having everyone make a personal list of how they would rank them. Then, combine the lists and do some basic math to determine the average spot where each possibility should be represented.

By using one or more of these strategies in your business, you will see a dramatic increase in productivity and resolving issues among your team. Take a look at some of the upcoming choices your team will need to make soon and determine which of these tactics will be the most effective.

There are also numerous team-building activities you can do with your group to boost your team’s collaboration even further. Give these ideas a try and see if it makes your group decision making processes easier than ever before.

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