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Employees and Cyber-Security:Thinking like Hackers

This year, 2017, hasn’t been the best for companies all around the world when it comes to the matter of cyber-security. Given the fact that so many attacks have occurred, many organisations have started to shift their attention towards preparing their employees for a safer workplace environment through better cyber-security programmes. This will, of course, go beyond basic training exercises on protocols and changing passwords. These types of programmes have been rendered obsolete. In order to train your employees against organised hacker attacks, they will have to learn to think just like one.

At first, it is important to understand what a ‘hacker’ means and what he or she does. The first step is to erase everything you ever heard or read about hackers. The media does have a tendency to exaggerate the term and to point fingers towards cyber attackers even when it is not the case. The view on this matter should be broadened.

It has to be said that in the digital era, hackers represent model citizens. They are professional people who are very creative and resourceful. Curiosity is their main drive and due to this quality, they see opportunity in every problem. Furthermore, given the nature of their interest, hackers realise there are few limits to technology and usually display a bit of mistrust in operating systems and know that no piece of software is immune to bugs.

Understanding all of this about hackers is essential. Numerous organisations worldwide have already introduced their employees to the ‘hacker mindset’. Early results have shown a drastic change in perception and value regarding cyber-security, this automatically leads to a better security across all departments. And as an added bonus, curiosity and resourcefulness will become second nature to the employees. There are a few easy steps to which you can start teaching your staff to ‘think’ like hackers.

Sharing Information

When something major happens in your company’s industry, it is recommended to encourage your employees to share their findings with the others. This doesn’t mean that everyone has to prepare a full 5-page report, just a few ideas that are worth mentioning. The idea behind this is to create a workplace where sharing information and thoughts are second nature.

Hackers obviously know what valuable data they are looking for and how to find it, usually searching for something valuable enough they can sell or blackmail the organisation for a large sum of money. This is important to understand when protecting your most prized possessions.

When your employees learn to share and work together to such an extent, it will help build an actual community within the organisation. It will also help create a sense of purpose around the company. Employees will become more and more vigilant of what is happening and will be more alert in detecting and responding to cyber-threats.

 IT Competitions and Hackathons

Encourage employees and even offer them leave days in order to attend hackathons, even if they go to learn and observe. Events like these offer people the chance to disconnect from their day-to-day routine and think outside-the-box in order to solve various issues, which basically describes the process of hacking. The general idea of hackathons is to enable people to flex their brain muscles into thinking in new and creative ways in order to solve problems. Through these exercises, teams manage to avoid one-dimensional group thinking and tunnel vision. Due to the complexity of the exercises, it makes participants and viewers alike more curious of the things happening around them, which is at the heart of a proper cyber activity.

If you wish for your employees to have a more hands-on cyber-security experience, you could arrange for company-wide competitions and games that will enable employees to figure out how cybercrime happens and the means to minimise or stop it. You could also use this opportunity as a means of developing a plan of action which allows security teams to respond as soon as possible. You can plan ahead of time and approve the necessary actions the company must take when malicious activity is detected.

Interdepartmental Collaboration

Introduce the idea of interdepartmental collaboration in the company’s bylaws. This will enable people from all areas to communicate more and offer support when difficult challenges arise.

Even if your organisation has the best security team there is on the market, we all know that humans are bound to make mistakes, it is in our nature. When the same people are looking at the same lines of code all day every day, it’s only a matter of time before something important gets passed them. The most security-conscious companies tend to invite security experts from outside the firm in order to help identify any mishaps the security system may have.

Given the current and future climate of business it is quintessential we learn to think like hackers. If we manage to adopt a ‘hacker mindset’, you will not feel left behind by all the technological advancements. By embracing them and recognising their power and ability to make the world a better and safer place will not be good only for security but for the business industry as well.

Great People Inside provides easy-to-use tools and processes to attract, assess, match, select, onboard, manage, develop, benchmark and maintain workforces anywhere in the world.

Finding the right talent, the best fit for the job and your organisation can be a very challenging task. It requires deep knowledge of your own organisation’s culture and a keen understanding of the candidate’s personality, strengths, interests, work style and other characteristics. Our technology and solutions will do the work for you, helping you find employees who can flourish and reach the highest performance required to constantly bring your company forward.

Request a free demo:

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Sources:

 

https://hbr.org/2017/12/train-your-employees-to-think-like-hackers

https://www.inc.com/brian-kelly/think-like-a-hacker.html

https://www.entrepreneur.com/article/232402

Emotional Control during Difficult Conversations

It’s hard not to get emotionally involved when you’re in a tense conversation. A disagreement can feel like a threat. You might be afraid of having to give up something — the idea that you’re right, your point of view, the way you’re used to doing something, or even power – and therefore your body hypes you up for a fight by triggering your sympathetic nervous system.  There is no need to feel guilty, this is the natural response, but the main problem is that our bodies and minds aren’t good at differentiating the threats presented by not getting your way on a job-related issue and being chased down by a wolf. Your heart and breathing start to spike, your muscles tighten, the blood flow from your organs decreases, and thus you’re likely to experience an uncomfortable all-around feeling.

All of these combined does not put in the right frame of mind of resolving a conflict. If your body goes into what Dan Goleman would call “amygdala hijack,” you may lose access to the prefrontal cortex, the all-important part of your brain responsible for rational thinking. Obviously, you need rational thinking when dealing with a difficult conversation. Due to the fact that you are losing the ability to think clearly, chances are your conversation counterpart notices these signs of stress — your face turning red or the pace of your speech speeding up — and as a result of mirror neurons that cause us to apprehend the emotions of another person, your colleague is likely to start feeling the same way. Consequently, the conversation inevitably derails and the conflict intensifies.

Every manager fears emotional outbursts. Whether we’re talking about tears or full-on rage, the full extent of emotions can leave both the manager and the employee feeling embarrassed and stressed. How can you manage to stay calm and at the same time get your point across? How do you prepare yourself? Can you somehow minimise the chances of an employee getting emotional? Learning to handle emotional conversations in a productive way is the mark of a true manager.

Luckily, there are ways in which you can interrupt this physical response and manage your emotions, for a more productive discussion. There are several things you can do to keep your cool during a conversation or to calm yourself down. It is essential you start off with a positive. Especially if you think the conversation is likely to be emotional, plan to start with a positive. This will set the tone for the entire conversation and can help the employee engage with what you’re saying later, even if it’s hard to digest.

Breathe

Through simple mindfulness techniques, you can manage tense situations and none is more straightforward than using your breath. If you start noticing you’re getting tense, try to focus on breathing pattern. Acknowledge the sensation of air coming in and out of your lungs. Feel how it passes through your nostrils or down the back of your throat. This will take your attention off the signs of panic. Some mindfulness experts suggest counting your breath.

Acknowledge and define your feelings

Another useful tactic comes from the renowned author of Emotional Agility, Susan David. When you start feeling emotional “the attention you give towards your thoughts and feelings may crowd your mind and judgement,” says Susan David. In order to distance yourself from that feeling, define it. “Call a thought a thought and an emotion an emotion,” says the author.  When you manage to distance yourself from these emotions, thus making it easier to let them go — but don’t bury them or let them explode later. Sometimes expressing your emotions is all that’s needed to make an employee feel like they’ve been heard. If tears are involved, empathy is the recommended course of action. If your employee is angry, acknowledge and understand their frustration, but if that anger becomes insulting, calmly make it clear that you will not tolerate violent language or threatening behaviour.

Take a break

This is an underused approach. The more time you give yourself to process your emotions, the less intense they will be. So when things start escalating, just excuse yourself for a moment — get some coffee or water, go to the bathroom, or take a brief stroll through the office. It is essential to give a neutral reason for why you want to pause the conversation — the last thing you want is for the other person to think that things are going so badly you just want to escape.

Keep in mind that you’re probably not the only one who’s upset or angry. Your counterpart may very well express anger or frustration. While you may want to give them the above advice, no one wants to be told they need to breathe more deeply or take a break. You both may require just a little bit of time alone to vent. Of course, that’s usually easier said than done. It’s difficult not to yell back when you’re being screamed at, but more screaming isn’t going to help. At the same time, don’t act aloof because it’s important to show the other person that you’re listening. If you manage not to feed your counterpart’s negative emotion with your own, it becomes more plausible for them to calm down.

Keep your impatience in check

Finally, the demon you will have to wrestle the most with is your own impatience for getting the result you want. You will need to be patient and let the situation unfold itself. When you think you know exactly what is wrong with the other person’s thinking, your best approach is to ask them questions that will enable them to see other possibilities, ones that are much closer to your point of view. Don’t slip and tell people what is wrong with their thinking, because their brains will shut down and you have to be patient with silence. Silence is a good indicator that what you said or asked made the person stop and think about their ideas and arguments. The best thing you can do is to be patient and allow the person’s brain to process the information.

Don’t take it personally. Watch out for your own defensive mechanism, especially if the employee has said something in the heat of the moment. Remember that frustration is usually the cause of such outbursts at the office. You’re not going to solve the underlying issues or maintain a positive relationship if you barrel through the conversation when you’re completely worked up.

We have an impressive assessment library with hundreds of dimensions that can be leveraged in creating a custom skills-based assessment that supports your organisation’s specific competencies and unique vision. Please contact us if you need to measure the engagement level in your company.

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Sources:

https://hbr.org/2017/12/how-to-control-your-emotions-during-a-difficult-conversation

https://www.linkedin.com/pulse/20141028170158-2763533-how-to-manage-your-emotions-in-difficult-conversations/

https://www.insperity.com/blog/10-tips-for-keeping-your-cool-during-emotional-conversations-with-employees/

 

Building Trust and Credibility with your Customers

Customers’ happiness is always going to be tricky to achieve and maintain. Although the global economy is growing and thriving in certain industries, Forrester, a market research firm, has discovered that companies shouldn’t rest on their laurels. In fact, according to the Forrester report for 2018 that next year will be a “year of reckoning” for many brands as they face the facts that consumers might not love them as much.

Interestingly enough, customer experience scores have stalled in recent years, without a single brand improving their trust and experience scores from 2016.

One of the main reasons for the halt in customer experience is that clients are interacting with brands more often. More interactions mean more opportunities in building brand loyalty, but it equally provides more opportunities to create unhappy customers, which is what seems to happen. Customer confidence is at a high level at the moment, which means they are more than willing to spend, but unfortunately they don’t trust the vast majority of companies. Customer experience is one of the best ways in which to boost trust. Top survey responses say treating employees well is what drives the experience and helps customers trust a brand, offering the best services and listening to customers concerns and issues.

The Forrester report also revealed that personalised companies will thrive. Instead of trying to serve everyone, brands will have to learn from successful of companies like Facebook and Starbucks and start serving a more narrow set of customers. The most successful companies realise they can deliver more value by focusing on the unique needs of specific customer segments instead of trying to provide everything to everyone. Companies that are suffering in their customer experience scores are Walmart and Amazon due to their numerous products and services.

Transparency Is Crucial

Transparency is a core competency that should no doubt come naturally. Yet so many businesses are struggling coming to terms with what it really means.

Customers and clients are smart and they know when you’re being truthful or when you’re trying to trick them. Honesty is the best policy and they’ll appreciate and admire your company even more when you admit to a mistake or avoiding the topic altogether.

It is recommended that you don’t try to cover up errors. Discuss about the matter at hand, explain how you wish to handle it and thoroughly explain what steps are being taken to prevent any future errors. To implement transparency effectively leading by example is quintessential. Your employees will admire you even more for being honest.

Consistency Brings Harmony

Consistency goes hand in hand perfectly with maintaining great service. Strong internal expectations lead to great external results.

From a business point of view, consistency should exist in every aspect of what the company does:

  • Employees should provide equivalent levels of service.
  • Equipped with all the tools it needs, your sales team should address questions and queries in the same way.
  • The company should stay on course with the current state of products and services, rather than constantly shifting gears to try new tactics or initiatives.

Develop a powerful measurement in order to assess whether something is working. If it isn’t viable anymore, there should already exist a plan B or C.

From a leadership standpoint, consistent performance shows employees what you expect from them. For example, if you miss a meeting without a good reason, don’t be surprised if they consider doing the same when interest serves them.

Great Service Matters

According to the survey done by Concerto Marketing Group and Research Now, when customers have faith in a brand, 83% of them will recommend that specific organisation to others and 82% will continue to use that brand on a regular basis. Although there is hardly any mention about the time you went above and beyond for a client, you’ll definitely hear from the displeased ones if you failed to make a deadline or delivered a product that didn’t operate by the books.

Earning the trust of a customer with great service is an essential first step. How would you want to be treated if you were the client? The hard truth is that service should come naturally, instead of being strategically planned. The more you plan for great service, the less time you’ll actually have to deliver it.

Sure, there will be times when you’ve tried your best and can’t seem to make any headway with a particular problem. But you want to strive for responsiveness and always exceed expectations.

Sealing the Deal

Maintaining solid business relationships does not mean your customers or clients have to like you. Everyone wants to be liked but it is impossible to be liked by every person you come in contact with. However, creating customers and clients for life is more about them entrusting you to deliver on your promises. It takes a lot of effort, but in the end your hard work will pay off again and again, with repeat business, even more referrals and knowing you met and exceeded your customers’ expectations.

Organizations with great customer relationships are able to grow their businesses without tricks, fee cuts or special treatment. You have to be good at what you do, obviously, but having a truly successful business is based on one very simple concept: trust. With trust, you’ll have clients and customers for life. Without trust, you may as well pack your bags and go home. Building trust takes time and a lot of hard work. But is entirely feasible if you and your team work on three of the most important core competencies: service, consistency and transparency.

We have an impressive assessment library with hundreds of dimensions that can be leveraged in creating a custom skills-based assessment that supports your organisation’s specific competencies and unique vision. Please contact us if you need to measure the engagement level in your company.

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Sources:

https://www.forbes.com/sites/forbesfinancecouncil/2017/11/13/ten-ways-to-build-trust-with-new-and-existing-clients/#75edfdda4b0b

https://www.forbes.com/sites/yec/2014/04/22/three-ways-to-build-customer-trust/#5e32c56f22b8

https://www.forbes.com/sites/blakemorgan/2017/11/14/consumer-trust-at-an-all-time-low-says-forrester-in-their-most-recent-report/#607e348c1a19

Presentation Mistakes: Why it Happens and How to Solve It

At some point in your life, you must have experienced this unfortunate event. You are halfway through your presentation and things are going amazing. Your speech is fluent, the audience is engaged and you are feeling confident. But, somehow, your mind draws a blank. And your mind starts racing: “Oh no, things are getting bad! What was I about to say?”

If you relate in any way to this situation, you obviously know how awkward and cringe that feeling can be. It is also difficult to regain your rhythm. So the question now beckons; what can you do to avoid this mental mishap? Fortunately for everyone, there are a few tricks you can use and they will follow in the list below.

  1. Oversimplification isn’t helpful

Regularly, keeping things simple is one first public-speaking strategies you can follow, but there is a limit to simplicity as well. For example, if you are looking for one word or phrase to best explain various ideas you may not select the right one. Consequently, your thoughts get tangled, and your mind has to go through the whole process of unravelling each idea and then try to put them back together in the appropriate order.

Sometimes, all you need to get baffled during a presentation is to forget or cannot find the right word. This usually happens when people are trying to compress 2-3 ideas into one. That is where the mind can no longer cope. When preparing for a presentation it is essential you pinpoint every main idea and afterwards search for explicit language in order to convey it. Oversimplifying can make people struggle during a presentation in which everyone is paying attention to them.

  1. Never mention how many points you are going to make

This one is one of the most common mistakes out there. People should avoid telling the public how many points they are going to make because once the audience has a number in their head, be assured they will be counting. Being prone to mistakes due to our human nature, you may forget which exact point you were talking about and will have to encounter that awkward silence trying to remember where you left off.

In terms of strategies, people should also avoid using terms and idioms such as: “first of all”, “secondly”, “third” etc. It is recommended you keep things a little bit ambiguous by saying: “One of our strategies”, “Another one of our strategies” and so on and so forth. If you manage to keep out numerical terms from your speech you are helping your mind avoid going blank.

  1. Keep your rhythm

If you happen to stumble during your speech, do not get stuck trying to make it right. There are speakers out there that once they mispronounce a word their next thought is completely deleted from their “system” due to the simple fact that they thought about their mistake. In order to get passed the “system” failure all you have to do is reconnect with your speech rhythm. Start by breathing. When people breathe, they have the opportunity to get the body back in sync and from that their thoughts will start flowing again.

Drawing a blank is nothing to be scared or ashamed of. It happens to absolutely everyone and it doesn’t mean that you are not cut out to be a speaker. A true speaker is the one who knows how to make mistakes less often and how to recover quickly when it happens.

  1. Technical difficulties

There is nothing worse than sitting around and waiting for a presenter to figure out how to make the projector or clicker works or even worse, listening to a presentation without visual aids because he or she couldn’t make it work. Be prepared to connect to anything. Know beforehand the kind of projector, the size of the screen, and the layout of the room so you can be prepared for anything.

  1. Disorganised presentation

When people have to make a presentation, most people open up PowerPoint and start making slides.  That is a really bad idea. At first, use sticky notes to prepare your presentation’s story. It will save you loads of time and make your presentation more organised. Plus, if you want to create an emotional response in your audience use full-screen pictures. The text should just be used for facts. Animations are fun for the person making the presentation, but they don’t usually add anything valuable to it.

It is as clear as day that mistakes are inevitable; there will be a point in everyone’s career when they will have to make a presentation. Of course, for some people, public speaking is their opportunity to shine, but for others, it may seem like the perfect nightmare. Wherever you think you may have a problem, these tricks will help you develop your presentation skills.

Great People Inside provides easy-to-use tools and processes to attract, assess, match, select, onboard, manage, develop, benchmark and maintain workforces anywhere in the world.

Finding the right talent, the best fit for the job and your organisation can be a very challenging task. It requires deep knowledge of your own organisation’s culture and a keen understanding of the candidate’s personality, strengths, interests, work style and other characteristics. Our technology and solutions will do the work for you, helping you find employees who can flourish and reach the highest performance required to constantly bring your company forward.

Request a free demo:

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Sources:

https://www.entrepreneur.com/article/239443

https://www.fastcompany.com/40478112/heres-how-to-avoid-drawing-a-blank-in-the-middle-of-your-presentation

https://www.mindtools.com/pages/article/presentation-mistakes.htm

Overworked Employees: Signs and Prevention

Every manager dreams of having a team full of hard-working employees, people who, on a daily basis, come in engaged, focused and prepared to reach all of their goals. And while everyone can appreciate employees who are very productive, there is a fine line between productivity and burnout when we talk medium to long-term. Unfortunately, that line is not hard to cross. All they have to do is start believing they have to work longer hours, even though business hours were over a few hours ago.

Perhaps there are managers out there that don’t want to realise this is a rising trend. In 2015, a report from Workfront “State of Enterprise Work” analysed the working hours of more than 600 employees. 52% of them have said they work longer not to catch up with assignments but actually to get ahead. This statistic raises a number of questions:

  • Do employees think this is what is expected of them?
  • Where does this feeling of working longer hours come from?
  • Are employees trying to avoid getting overwhelmed by work?

Perhaps an even better question would be:

  • Why don’t managers acknowledge this?

Managers have the responsibility to establish an environment where employees know and feel that they appreciated for their efforts instead of constantly questioning themselves and think they need to put in more and more work. Although the latter scenario may sound ideal, it is as clear as day that it leads to exhausted and even burntout employees.

Your business may be flourishing, but if you do not have any workers left to run the operations smoothly, employee turnover levels may change quickly. If you feel your employees have been neglected or have been overworking themselves, it may be time to take action and prevent anyone from quitting. Here are a few quick steps to implement in order to boost morale and bring back engagement at respectable levels.

Employee attitude shift

When employees start getting exhausted and frustrated about their workload, their attitude starts to drift towards a more negative perspective on work-related issues. Perhaps you have noticed some of your workers being angry and extremely irritable with frequent outburst towards their colleagues. It is a very clear sign they are over-worked and over-stressed. They may require some time off work or if deadlines are piling up the manager should be directly involved in dealing with day-to-day tasks and activities.

Higher working hours/week

In the vast majority of companies, the typical employee works more than 40 hours per week, more often than not it goes beyond 50 hours. In John Pencavel’s Stanford study, he has discovered that productivity reaches its maximum potential at around 49 hours, after that it dips down dramatically. If your workers are constantly working over 50 hours a week, it may a clear sign of exhaustion. Long hours lead to lower engagement levels, frustration and eventually burnout, so it is essential that the manager checks the average working hours put in by his team. Also, try and encourage your staff to work more reasonable hours in a week.

Vacation Days

There are situations in which employees do not use up all of their vacation days. This typically happens when they are over-burdened with work or they feel they haven’t pulled up their weight in the past few weeks or months. This where the HR department has to keep a close eye on employees, who do not use their vacation days in order to relax and decompress.  A quarterly review of this situation is imperative so that companies avoid burnout employees.

Increased employee turnover

It is common knowledge that stressed and exhausted employees are always susceptible to quitting. Obviously, this happens because employees have stopped being happy and they start seeking other employment opportunities. Providing flexibility for their work schedule can go a long way to reducing unwanted stress. Some people may be excellent workers during the early hours of the morning while others are night owls; allowing your employees some leeway with their schedule can be a simple way to create a happier and more productive work culture. Also, provide your employees with a Goals and Objectives document. This enables you, the manager, to have discussions with your staff regarding new projects or deadlines in order to mutually determine project priorities, shuffling due dates and rebalance workloads.

“Unplugging” from work

This has to start from the manager exclusively, by avoiding sending emails or texts during night time. Managers have to show faith in the importance of their employees’ life. A life in which they work, they have time for their hobbies and time to rest. Everyone needs to detach from work, which nowadays automatically means to spend time away from our smartphones and gadgets.

Bottom line is, there has to be respect for the people who work for you. It is essential for the manager to provide work for his employees, tasks that are challenging and exciting whilst at the same time making sure they do not overload. With the right balance and tension between projects can help create a wonderful working atmosphere with properly engaged and motivated employees. Managers should be mindful and keep an eye on for various signs that their team might reach the burnout point. Employees tend to keep their thoughts and ideas to themselves, afraid of what might happen if they confront their managers. This is why it’s up to the managers to observe and adjust any unfair situations that may develop in the workplace.

Great People Inside provides easy-to-use tools and processes to attract, assess, match, select, onboard, manage, develop, benchmark and maintain workforces anywhere in the world.

Finding the right talent, the best fit for the job and your organisation can be a very challenging task. It requires deep knowledge of your own organisation’s culture and a keen understanding of the candidate’s personality, strengths, interests, work style and other characteristics. Our technology and solutions will do the work for you, helping you find employees who can flourish and reach the highest performance required to constantly bring your company forward.

Request a free demo:

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Sources:

 

https://www.inc.com/mandy-gilbert/what-to-do-when-everyones-overworked-and-theres-a.html?cid=hmpopface5

https://www.entrepreneur.com/article/286777

http://www.lifehack.org/articles/lifehack/how-to-manage-a-staff-that%E2%80%99s-overworked.html

https://www.forbes.com/sites/lisaquast/2015/11/08/8-signs-that-you-could-be-accidentally-over-working-your-team/#1f52711a5899

Top 7 HR Trends for 2017

A great many things will be changing in the HR world this year and they all revolve around one thing: the digital world. Although technology has been and will continuously change the world of work , the vast majority of changes will occur in the way we lead and oversee our companies’ operations. All of the HR trends that will be mentioned below involve ideas on how to “be digital” not just “act digital”.

Nowadays, the world of business is shifting from a “top-down hierarchical model” towards a “network of teams” where people are working in new and dynamic ways to solve problems. Businesses are now centred on the customers, everything around us moves at a very fast pace, thus creating the need for new ways of thinking and doing HR.

Prediction 1: Going further down into the Digital Era: As anyone who hasn’t been living in a cave for the past 20 years may have noticed, these are definitely the digital times. With the number of mobile phones forecasted to reach 4.77 bilion in 2017 and most of the jobs relying on computers to get work done, this year will lay even more emphasis on technology than before. Every employer will have to keep up with this trend, unless he wants to be left behind by  competitors that are willing to innovate with every given opportunity.

Prediction 2: Organisational Design Will Be Challenged Everywhere

Given the fact that, in today’s world, markets are ever-changing and new digital products and services are being developed daily, the conventional approaches do not apply anymore. Since the rapid evolution of the internet and cloud services, the level of entry within a market has been reduced considerably. It is practically impossible to withhold “your market” just because you are a large corporation – a small start-up could reinvent the whole industry right in front of your eyes, and afterwards you are left trailing them for years to come.

Prediction 3: Multigenerational workforce management skills will be required: This year, leaders and managers will have to face a new challenge due to the fact that millennials become increasingly active in the world of work, while, at the other side of the spectrum, many Baby Boomers refuse to retire at the traditional age. This requires new skills from the people in managing roles, since these two generations are as different as chalk and cheese and they have contrasting needs, goals and wishes.

Prediction 4: Culture and Engagement Will Remain Top Priorities

Although these topics might seem recurring, culture and engagement are some of the top priorities for HR managers everywhere. The cultural related issues will become increasingly more difficult to solve. This issue grows in importance. The latest research from Deloitte suggests that Millennials choose their employer based on their respective organisation’s “purpose”. In their latest High-Impact Leadership research, Deloitte discovered that organisations with a strong leadership culture are nine times better at finding and developing leaders than those companies who lack a consistent leadership culture.

Prediction 5: Focus on “Human Performance” and Wellbeing Will Become a Critical Part of HR, Talent, and Leadership

This may come as a shock to you but the overall engagement levels of today are no better than they were ten years ago. Taking into consideration the data obtained from Glassdoor, it has revealed that there is almost absolutely no improvement in employee ratings of their organisations during the past seven years. Approximately 40% of them think that “it is impossible to maintain a fast-growing career and a sound family life” given the “work-martyr” effect in organisations worldwide.

The idea for 2017 is simple – move HR from “personnel department” to a brand new role such as: “consultant in human performance”. There are numerous reasons why people are being held back from being productive at work and these range from: standing at a desk, defective office arrangements and management practices. There is a huge potential for HR in 2017 – to get rid of creating more and more programs that focus on “making work-life better”.

Prediction 6: Talent Recruitment

With all the technology available nowadays, including social networks, wearables and smartphones, talent is more easily accessible and has possibilities to choose form. 76% of full-time workers are either open to the idea of a new job or are actively looking for one, while 48% of employers are struggling to find the right people for their vacancies due to the skill gap. Given this situation, there will be a great emphasis on employee experience due to the fact that organisations are forced to focus more on their corporate culture and values if they wish to retain their best talent.

Prediction 7: There will be a huge focus on overcoming Algorithm Aversion

We have talked in a recent article about the advantages of relying on algorithms, rather than on the biased human instinct, but most HR seniors still face major difficulties when it comes to fully entrusting a computer. This struggle is understandable since the digital revolution happened basically overnight, but in order to take HR to the next level, managers ought to overcome their algorithm aversion and use the much more reliable, computer based, people analytics.

Great People Inside provides through the Next Generation People Intelligence Platform the best solutions and technology needed to find the right talent, the best fit for the job and for your organization. Easy to use and intuitive, the GR8PI Platform acknowledges all the latest trends and foreseeable employment issues in order for your company to thrive in the digital era.

 

 

Sources:

Bersin by Deloitte 2017 predictions

https://workplacetrends.com/candidate-experience-study/

https://workplacetrends.com/the-active-job-seeker-dilemma-study/

http://www.humanresourcestoday.com/2017/trends/?open-article-id=6004358&article-title=top-10-human-capital-trends-for-2017&blog-domain=predictiveindex.com&blog-title=the-predictive-index

http://www.forbes.com/sites/danschawbel/2016/11/01/workplace-trends-2017/#162b91063457

http://hrtrendinstitute.com/2016/11/23/hr_trends_2017/

 

Overcoming the Recruitment Biases

Do you or anyone you know have a sixth sense when it comes to recruitment? Is that “sense” completely unbiased and effective? If you answered “yes”, then you are definitely lying to yourselves.

While it is, indeed, true that some people have much more success in recruitment then others,  this happens, most of the times, due to their abilities slowly developed over the course of time and multiple errors.

How do you make up your mind when confronted with a decision? Well, people tend to prefer one of the two following approaches:

One of these approaches is using the “gut feeling”, that has been proven to be successful for them over the years. The main problem with this approach is that it can never be reliable enough. No matter how many times it helped you make the right decision, it will still be just a game of dice next time you use it. And, on top of that, have you ever considered what exactly is this gut feeling and how does it work? Bruce Henderson, founder of the Boston Consulting Group, defined it as “the subconscious integration of all experiences, conditioning, and knowledge of a lifetime, including the cultural and emotional biases of that lifetime.” This doesn’t sound very professional when it comes to recruitment, does it?

The second approach that people use when facing a decision is what they imagine to be the rational analysis. This approach consists of trying to methodically examine all the available information and data in order to reach a conclusion. This may sound as unbiased as it can get, but is it?

In most cases, even while HR managers and CEOs adopt and implement programs that they believe to be free of bias, they still fall short of addressing unconscious biases. Dr. Banaji, a social psychologist at Harvard University, explains that “discrimination is veiled, not explicit, but rather more implicit, unconscious, because we ourselves are unaware of it”.

In his book, Everyday Bias, noted diversity consultant Howard J. Ross points to many studies indicating that these sorts of blindspots are ubiquitous in our lives.  “Virtually every important decision we make in life is influenced by these biases, and the more they remain in the unconscious, the less likely we are to make the best decisions we are able to make.”

Some of these biases include:

Confirmation bias: The tendency for people to seek out information that conforms to their preexisting views, and ignore information that goes against their views. For example, when an interviewer forms a distinct opinion about a candidate based on a minute piece of information such as the college they attended, before the actual interview, he or she is succumbing to confirmation bias. Great candidates may not make it to the interview or be perceived as less competent than others because of these assumptions. Organizations may decrease their chances of hiring great candidates due to interviewing confirmation bias.

Ingroup bias: The tendency to favor members of your own group (or those that you have more in common with). This bias can result in making poor hiring decisions by choosing a candidate entirely based on subjective criteria such as shared interests, hobbies, education, age, professional background or even similarities of appearance or name.

Selective perception: The process of cherry picking the information that we do like to perceive, while ignoring the ones that would contradict our beliefs. This goes hand in hand with the ingroup bias. When we find a candidate that matches our initial preferences, we tend to notice only his or hers positive features, while unconsciously filtering out all the data that would contravene our viewpoint.

Status quo bias: The fact that we would almost every time prefer the familiar things – the ones that we are already comfortable with. This bias prevents diverse hiring by making us prone to selecting the same type of employees that we have chosen in the past.

All of these could interfere with our reasoning, so what can we do in order to overcome all of these biases and use an objective judgment when recruiting candidates?

Anonymizing candidate selection is definitely helpful, but it’s far from enough. Consider using one of these methods to ensure that your organization’s hiring process is bias-free:

One way would be what Dan Hill, an internationally recognized expert on reading emotions based on facial micro expressions and the CEO of Sensory Logic, told us about at the Great People Inside Conference: The New World of Work in Romania (you can see the whole video by clicking here). “People don’t think their feelings; they feel them. So at Sensory Logic we bypass self-reported, cognitively filtered input by going straight to how people most naturally reflect and communicate their emotions: the face.”

For 16 years now, they’ve been both the pioneer and the most careful commercial  practitioner of applying facial coding as a research tool to help clients lower risks and optimize marketing, products and other business solutions. Facial coding enables them to scientifically yet non-invasively capture, quantify and analyze the emotions shown.

Another great way to make the best decisions would be to use exclusively the assessment systems in order to narrow down the number of possible candidates to only a few before you involve any human judgment. Afterwards, you can make the final decision by consulting with the HR managers that you trust the most.

Great People Inside provides easy-to-use tools and processes to attract, assess, match, select, onboard, manage, develop, benchmark and maintain workforces anywhere in the world.

Finding the right talent, the best fit for the job and your organisation, can be a very challenging task. It requires deep knowledge of your own organisation’s culture and keen understanding of the candidate’s personality, strengths, interests, work style and other characteristics. Our technology and solutions will do the work for you, helping you find employees who can flourish and reach the highest performance required to constantly bring your company forward.

Request a free demo:

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Sources:

Mlodinow, L., “Subliminal: How Your Unconscious Mind Rules Your Behavior”

www.wepow.com

www.forbes.com

www.sensorylogic.com/