GR8 Sales & Customer Care

“To win in the marketplace you must first win in the workplace.” (Doug Conant)

Improve Sales Performance

Numbers. Results. Competition. Is this your salesforce?

This means a strong motivation for personal achievement which can help boost performance. But the #1 factor most likely to improve overall sales force effectiveness it’s taking your team to the next level by placing the right people in the right positions. A highly productive sales force is the core of a flourishing and healthy business. We help you select, manage and develop high performance sales professionals to succeed in your singular organisational culture.

Great Customer Service

Don’t fall into a “one size fits all” approach!

Clear Communication Skills, Attentiveness, Tenacity and Willingness to Learn are only a handful of customer service skills every employee forward-facing with customers must master. For your customer, your company means your Customer-facing employees. To not risk losing potential clients, and often lose business rather than retain it, your company must serve customers on every possible level and therefor invest in both assessments and adequate training of your Customer-Facing Employees.

Develop Sales Skills & Techniques

Make customers fall in love with your business!

Some of your sales team lack the sales personality or the essential attributes to becoming top performers. Our solutions will help you succeed in developing a formal process that assesses the strengths and competencies of each individual team member. The ability to absorb the knowledge of your products or services, business acumen, or specific trade experience are a must but for your employees to thrive in this thinking-intensive profession you have to develop their “learning agility” as to enable them to become resourceful, adaptable and proactive, ready to tackle your customers’ biggest challenges.

What needs to be done?

In the last few years there is a clear shift from “sales management” to “sales leadership”. Management is about setting a vision and direction while sales leaders entitle their sales managers to drive the sales team to succeed. It is said that the “sales leadership job” is one of the toughest in business today because it’s a result of rolling into one a few critical jobs: super seller, coach, strategist and business leader. There is much literature on how sales leaders can drive value through use of compensation and incentive rewards, transparent metrics, a focus on the individual etc. but is the company’s organisational culture, the sales environments and even individual leaders’ personalities that dictate how to motivate employees:

Provide visionary and inspirational leadership. Identify speciﬁc individual and leadership behaviours that drive sales performance and motivate people, and then employ those behaviours to help your sales team reach new levels. Build a “blueprint” of the leadership actions that salespeople and your sales department ﬁnd to be inspirational.
Develop talent and coach every member of your team. The ability to build sales capability across a team and accelerate each individual’s strengths, will reflect upon the productivity, job satisfaction, and growth of your salesforce.
Motivate with recognition; tailor rewards and motivators. Financial rewards are valued for certain, but to become high performers, in terms of team motivation, regular feedback on performance, autonomy, and degrees of freedom are very important elements.
Bring out the passion and inspire your people to be their best. Without the talent needed to succeed, it’s impossible to achieve world-class results. Bring in new talents and raise the bar on the team over time to trigger continuous improvement and a sense of progression – for everyone, even for your top performers.

We give you the tools!

As it is known that sales professionals are often ambitious and driven, value autonomy and need strong motivators, even more than most of the other jobs, finding the right sales talents, developing and motivating them and eventually moving from “sales management” to “sales leadership” it may be quite a challenge. To do all this, our technology and specifically tailored solutions are the right tools to build a strong performing salesforce, ready to tackle your customers’ biggest challenges.