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Generational Diversity at the Workplace

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In the last couple of years, the workforce has begun changing dramatically due to the entrance of more and more millennials. Numerous companies are struggling to understand their needs and requirements. This struggle comes from a lack of communication and comments range from:

  • “Millennials don’t care about work or the company. We would train them and after a week they quit for a job with better pay.”
  • “The meaning of work doesn’t exist to them – they are always after rewards even though they do not work to properly earn them.”
  • “Their interests revolve around time off for vacation. It’s the only thing that matters to them.”

These complaints do not seem to match your average millennial student who is about the enter the workforce full-time. Most of them are very hard-working, doing internships and working after classes. They value the work that they put in. Although discovering something meaningful in work can be a bit of a challenge, interestingly enough, millennials’ answers do not revolve around time and money. This statement can change perceptions and make people see and understand what the underlying problem is. Due to the fact that they are a different generation altogether, millennials define meaningful work differently in comparison to past generations.

This merging of generations is happening amid an economic climate that has changed plans and altered expectations. In a recent research, employees from each generation were interviewed on a number of topics such as: the importance of meaningful work, what is meaningful at the job they currently have, ideal job and if they observed any generational differences in how people perceived meaningful work. In this research, generations are being defined in relation to their year of birth and their historical experiences that defined their formative years. From the following quotes, meaningful work will be explained through the eyes of each generation:

  • Traditionalists (1922-1945): “I can’t imagine going to a job that I didn’t think it had any value.”
  • Baby Boomers (1946-1964): “If there is no personal fulfilment in what I am doing well, I would be miserable putting so much time and effort into something.”
  • Generation X (1965-1983): “If my job has no meaning, why would I get out of bed?”
  • Millennials (1984-2002): “I would prefer doing nothing and enjoy going to work rather than making buckets of money and hate going to work on a daily basis.”

These results do not offer any new insight, given the fact that these comments are generally known. However, when people were put on the spot, each generation attributed different definitions to the term ‘meaningful work’. Traditionalists responded that meaning comes from work that challenges people and gives them the possibility of growth whilst also helping others. Baby boomers are known for their tendency of being goal-orientated, thus it comes as no surprise that the most common answer was “success at achieving my own personal goals, and if you’re working with other people, helping them to achieve their goals.”

Interestingly enough, even though generation X believes that accomplishing personal career goals is vital in achieving meaningful work, their focus shifted towards work-life balance. Last but not least, millennials’ desire revolves around having nice colleagues, helping others and the community they are part of “The most meaningful job is one of service – if you are doing something that benefits someone directly or indirectly, it can be extremely rewarding.”

Given all the data gathered, it can be concluded that, in general, generations mostly agree on what meaningful work is, so why is it that so many organisations struggle to reach a common denominator with millennials? One answer to this question can be extracted from the second part of the interview process and that is negative stereotypes. The research that had been conducted discovered that each generation thought that the others are in it just for the money, that they are lazy, their work is superficial and that they do not care about meaning altogether.

So it comes as no surprise that if every generation has this system of beliefs, automatically they treat each other differently. A change in mentality can be the solution in this case. If generations realise that they are all searching for a deep-seated meaning at work, the social and business climate would benefit greatly. Unfortunately, stereotypes at the workplace can lead to low performance, low engagement, low job satisfaction everything culminating into a high employee turnover rate. A lack of understanding across generations can have detrimental effects on communication and working relationships and undermine effective services.

But what can managers do to avoid these generational conflicts. Firstly, a better internal communication process through which employees can understand how their work influences the organisational mission and why every role is important. This is where the HR department can offer a lending hand by creating safe space areas in order to discuss these matters, workshops which sole purpose is to bring different generations together and share their experiences, thus leading to recognising the generational commonalities.

Although it’s always beneficial to gain awareness on workplace trends from generational research, but at the end of the day all management is individual, and effective managers understand that. The one-on-one employee-manager relationship represents the difference maker. Regardless of generation what matters most is how well you understand your employees as individuals and what drives their attitudes and engagement.

By implementing these possible solutions, managers will actually allow various definitions of meaning to rise rather than impose what is deemed to be meaningful. Hence, overcoming generational stereotypes would be easier if they grant people the possibility to develop their careers on their own terms. At the end of the day, every generation is searching for meaning, so why not do it together?

This is where Great People Inside comes to your aid. Our online platform offers the best solutions and tools for your company to thrive in every type of industry and any possible situation your organisation may find itself. In terms of lowering your employee turnover rates, we recommend our GR8 Full Spectrum assessment for hiring and 360° Survey for retention. Finding the right talent, the best fit for the job and your organisation can be a very challenging task. It requires deep knowledge of your own organisation’s culture and a keen understanding of the candidate’s personality, strengths, interests, work style and other characteristics. Our technology and solutions will do the work for you, helping you find employees who can flourish and reach the highest performance required to constantly bring your company forward.

Request a free demo:

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Sources:

http://www.hermanmiller.com/research/research-summaries/generations-at-work.html

http://www.apa.org/monitor/jun05/generational.aspx

https://www.forbes.com/sites/victorlipman/2017/01/25/how-to-manage-generational-differences-in-the-workplace/#3093a9634cc4

https://hbr.org/2017/07/every-generation-wants-meaningful-work-but-thinks-other-age-groups-are-in-it-for-the-money

Unemployment: Blessing or Burden for HR?

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Normally, when the economy is growing in a constant manner, unemployment extensions should disappear. However, a study done in 2016 by the National Bureau of Economic Research has discovered that even though the economy has been progressing, high unemployment rates remained persistent due to these extensions. Long-term benefits offer workers the option of either to seek employment or to extend their benefit period. Due to these choices, HR departments may end up being forced to raise wages to encourage people to start working again. Consequently, business profits drop and job creation is proactively discouraged. The obvious conclusion here is that unemployment benefits extensions have a long-term unfavourable impact on the workforce market and it also helps to develop an unending cycle of reduced demand for workers.  Inherently, Americans take pride in their work and they generally prefer to have a job rather than collecting benefits. But this issue should not be considered insignificant, because HR recruitment has become one of the most important activities in most companies.

Long-Term Unemployment Stigma

To be perfectly clear, there are people who desire to work but cannot find anything near their area. In this type of scenario, the extensions do serve their purpose. But as the economy continues to grow and the recruitment process has started to generate some speed, long-term unemployed people find it difficult to get a job. If a person is out of work for more than 26 weeks, then their chances of employment drop considerably due to the fact that organisations are more and more reluctant on hiring such individuals. This is another issue that the HR department has to address. In general, recruiters or hiring managers follow their instinct and have somewhat fixed ideas of what makes a good candidate. Most of them believe that if the candidate is good at what they do, they should not be dealing with unemployment and thus stigma instils. HR needs to recognise this issue and solve it as soon as possible. Given the fact that numerous long-term unemployed candidates have a strong will and desire to work and succeed, they could represent a perfect fit for many companies.

Unemployment Compensation Costs

Organisations with a high employee turnover have to pay annual compensation costs to the employees they lose. Many of these companies believe it is the price of doing business, but they could not be any more wrong. The unemployment tax varies due to the number of claims an organisation receives. In layman’s terms, fewer claims mean a lower tax rate. HR managers can make sure these claims are handled with care or even reduce these unemployment costs. If the unemployment extension continues, it can become a serious burden to companies in the future as they will struggle to reduce costs and make ends meet. Unfortunately, as long as the debate is still held up in Congress, many Americans will continue to fight hard in order to get a job.

Downside of Low Unemployment
On a national level, the Department of Labor has discovered that unemployment levels have reached a 9-year low of only 4.6%, but given America’s population the number is continuously problematic. As the US economy has grown, more jobs have become available, but, at the same time, many unemployed workers have opted to stop looking for work. Interestingly enough, this will only make the rates go even further down given the fact the unemployment rate is only taking into consideration people who are actively searching for a job. Historically, low unemployment levels have impacted companies in various ways. As mentioned earlier, low rates of unemployment are associated with a strong growing economy, but there are plenty of downsides to all of this.

1. Reduced loyalty when problems arise – even with short-term problems this may affect your company. When unemployment is low, people feel that they can find a new place to work almost instantly. This leads to a high turnover and to many employees leaving giving shorter notices as they feel pressured to hit the ground running at the new workplace.

2. Harder to find replacements – Given the fact that there are fewer applicants for your empty position, this means it will take your organisation a longer period of time to find the right person who meets all the requirements.

3. The inability to fill available roles leads to customer dissatisfaction – Organisations may end up losing valuable business if proper solutions cannot be found in the necessary time frame. Consequently, companies may eventually have to turn down new business opportunities because they won’t be able to keep up with the rising demands.

4. Growth will slow down over time – There is a possibility that the unemployment levels are only artificially low due to the simple fact that many workers opted for jobs with fewer hours and less pay. This affects the natural growth of wages and it can also incapacitate the economic growth since employees are also customers and they spend less and less.

5. Bigger training budgets – The skill gap will certainly become a problem resulting from candidates who lack the prerequisite skills in order to do their jobs. Obviously, the profit margins will suffer.

The decrease in numbers in the labour market is also due to retired Baby Boomers. Plus, the changing times that we are all experiencing. In the past, young people have already begun work, but now they are focused on finishing their degrees. Which is not necessarily a bad thing given the fact that this translates into a highly skilled workforce for the future. All in all, the unemployment level is very peculiar and problematic. The short-term figures are at a historic low, whilst HR departments are facing major difficulties in recruiting which suggests the labour market is strained. In order for companies to progress, HR specialists have to innovate in terms of their respective recruitment processes in order for the labour market to stabilise.

This is where Great People Inside comes to your aid. Our online platform offers the best solutions and tools for your company to thrive in every type of industry and any possible situation your organisation may find itself. In terms of lowering your employee turnover rates we recommend our GR8 Full Spectrum assessment for hiring and 360° Survey for retention. Finding the right talent, the best fit for the job and your organisation, can be a very challenging task. It requires deep knowledge of your own organisation’s culture and keen understanding of the candidate’s personality, strengths, interests, work style and other characteristics. Our technology and solutions will do the work for you, helping you find employees who can flourish and reach the highest performance required to constantly bring your company forward.

 

Request a free demo:

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Sources:

http://www.hraffiliates.com/unemployment-extensions-and-how-it-affects-hrs/

http://hrdailyadvisor.blr.com/2017/01/12/downsides-low-unemployments/

https://www.shrm.org/resourcesandtools/hr-topics/talent-acquisition/pages/low-unemployment-rate-high-underemployment.aspxs

https://www.forbes.com/sites/louisefron/2014/08/20/tackling-the-real-unemployment-rate-12-6/#47b42c7e2473

How to Build a Strong Employee Value Proposition

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Numerous managers, HR specialists and entrepreneurs struggle with the meaning of Employee Value Proposition (EVP). Most of them even confuse it with Employer Brand. Just to set the record straight EVP represents the salary, benefits and compensation that an employer gives to his employees in order to get the best out of their skills, productivity and experience, thus encouraging the continuous development of the company’s values, mission, purpose and business goals. An organisation’s Employee Value Proposition works alongside the Employer Brand and is a crucial factor when talking about attracting, retaining or losing talent within a company.

Whether they are aware of it or not, every existing organisation has an EVP and it may or may not thoroughly defined.

Traditionally, the Employer Value Proposition can be divided in 3 parts: salary, compensation and benefits. Things get even more interesting when talking about benefits. They can come in 3 forms as well:

  • Supplementary compensation – These benefits can consist of: health insurance, dental plan, company car, gym membership, flexible working hours, etc.
  • Values, mission and purpose – They definitely represent benefits for employees. If they can relate to them on a personal level, performance levels may go through the roof.
  • People and culture – Usually, it is an overlooked benefit. Great people want to work with great people. No one wants to be surrounded by incompetent colleagues. If the HR department is doing its job well, great people will definitely attract great people. Although the brand starts the culture, it can only be brought to life by its employees.

Due to a more and more tightening labour market, it has become extremely difficult to attract and retain top talent, thus the re-emergence of the Employee Value Proposition.

EVP puts pressure on the organisation, not the employee

 Due to its unique concept, EVP puts the company in the position of developing a ‘proposition of value’ to the people they want. Hence, the Employee Value Proposition may very well be the solution of fixing the problems revolving around employee engagement. The existing research done on engagement has revealed that most employees are “engageable” and very willing to cooperate.

People who have helpful managers, are well paid and their merits are being properly recognised, do not experience burnout due to exaggerated to-do lists, have the opportunity to advance professionally, they become devoted employees. If they are being deprived of these experiences, frustration instils and they leave at a moment’s notice.

Up until now, the term ‘employee engagement’ was used to criticise disgruntled employees, thus enabling the organisation to put the burden on their workers. They were expected to be ‘engaged’ and if that did not happen, instead of the company questioning itself, employees were deemed flawed.

EVP analyses the company through the eyes of possible and former employees

Current engagement programmes are tailored around surveys designed for current employees. Unfortunately, the results of these surveys do not help much because there is no outside perception from the people that might be hired or have left.

In the case of compensation, this topic tends to be terribly underestimated in the survey analysis. This happens due to the fact that the people who have chosen to remain within the organisation are being properly remunerated, whilst the top talent has left the company in search for higher wages and they do not partake in the surveys because they are former employees.

Interestingly enough, people working in marketing do not have this type of mentality. They are continuously preoccupied with what consumers think and feel about a brand, why they shop at their competitors, etc. Due to the fact that EVP has its roots from the marketing concept of customer value proposition, the Employee Value Proposition pays special attention to the ‘employer brand’ in a way general employee engagement programmes never had. This idea is especially essential now that websites like LinkedIn and Glassdoor offer people the possibility of getting information from former and current employees.

If done properly, EVP leads to a focused approach on employee happiness

According to the research conducted by BI Worldwide, what employees cherish the most is happiness. This is hardly a new concept in employee performance analysis, because if organisations take a closer look, they do not want to engage employees but to make them happy. EVP stands for a strategic framework in which the organisation creates experiences that will trigger happiness into their employees. In layman’s terms, happiness represents the ultimate EVP.

EVP ensures success due to its roots and the responsibility it places on companies. Furthermore, in many industries, the demand for workers is so high nowadays that businesses tend to ignore this concept. In light of the fact of people spend most of their time at their job and their egos get so tangled in their work, companies should take the necessary steps in adopting EVP. The target should be that when employees think fondly of their work, their contributions and breakthroughs, their wonderful colleagues, their reliable manager, their great leaders and all the other small perks that are being offered it should result in the perfect workplace. People do not like settling for second best and organisations need to become aware of this, otherwise, their demise will be swift.

Great People Inside provides easy-to-use tools and processes to attract, assess, match, select, onboard, manage, develop, benchmark and maintain workforces anywhere in the world.

Finding the right talent, the best fit for the job and your organisation can be a very challenging task. It requires deep knowledge of your own organisation’s culture and a keen understanding of the candidate’s personality, strengths, interests, work style and other characteristics. Our technology and solutions will do the work for you, helping you find employees who can flourish and reach the highest performance required to constantly bring your company forward.

Request a free demo:

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Sources:

https://www.forbes.com/sites/roddwagner/2017/01/23/an-employee-value-proposition-mindset-just-might-fix-employee-engagement/#4854e36f4c3d

https://www.willistowerswatson.com/en/insights/2016/09/employers-look-to-modernize-the-employee-value-proposition

https://www.socialtalent.co/blog/employee-value-proposition-what-does-it-all-means

The Role of HR in Cyber Security

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In a 2012 article in The Washington Post, it was reported that both the public and private sector will require 50,000 cyber security jobs in the immediate future. For example, the Pentagon has plans to expand their cyber security workforce from 900 to 4,900 military and civilian personnel in the next few years. In recent times, there have been countless efforts in order to increase students’ desire and interest in the field, due to the simple fact that cyber threats won’t wait until companies, agencies and countries are ready. From a HR perspective, the recruitment process of a cyber-professional is of the utmost importance.

Reconsider the status quo

Organisations as a whole have to rethink their hiring and development strategies. Based on the 2013 IT salary survey report done by Information Week, HR specialists will have to continuously educate themselves on how to identify, attract and retain cyber security professionals. Unfortunately, at the moment, degrees and certifications still hinder highly qualified people from even being considered for an interview, let alone the actual position.

Given the fact that most cyber-attacks are done by people who do not have the diplomas to actually confirm their expertise, maybe it is time to re-evaluate the recruitment process. More and more sophisticated attacks are being launched week after week and it is highly unlikely they are all done by university graduates. HR managers and their teams may have been looking at this issue all wrong; perhaps a more liberal and progressive approach to selection and recruitment will allow companies to hire the most competent candidates for the required positions.

Even though education plays a crucial part in forming fantastic generations of IT-savvy individuals, it should be noted that there are gamers and hackers out there who are majoring in totally unrelated subjects. There is definitely talent, interest and ability in many of these people and perhaps all they require is the right incentive to switch fields. Companies should be encouraged by this thought and take advantage of these circumstances and try and engage these students for a future collaboration and mutual benefits. For example, there are various cyber competitions which are held every year in high schools and universities. These gatherings are a fantastic opportunity to identify possible future employees. Ordinary prizes could fall behind the opportunity of dealing with intricate security problems or learning and developing new skills and techniques.

The role of human resources

A considerate number of cyber security problems occur because of the actions performed by a company’s own workforce. The number of cyber-attacks could be reduced with the joint help and collaboration of HR and IT professionals within an organisation. Specifically, HR departments hold some of the most private, important and sensitive information of them all. An HR database holds information such as: bank details, dates of birth, social security numbers, home addresses and many more. It is crucial that in this day and age HR departments not only understand how to protect their own data, but the organisation’s as well.
HR managers could play a centre role in preserving the security of the company in cyberspace. This can be done through a couple of easy steps.

  1. Ethical and practical security measures

Regular check-ups may stop employees from putting the company in harm’s way, but it has to be morally consistent with the way in which employees think and behave. Randomly generated passwords have been tried and tested but, unfortunately, given the multitude of technology surrounding us nowadays, it is hard to keep up with all of them. Some organisations have tried monitoring their employees’ activity, which almost immediately led to questions revolving around trust and how this practice is crossing the boundaries between personal and professional life. This is where the HR team needs to analyse and advise which course of action is best.

  1. Risk management and employees

Inside an organisation with a strong risk management strategy, HR departments have the opportunity to mediate the impact of employee turnover through monitoring and prevention. When an employee is bound to leave the company, the HR team can manage that exit keeping in mind the security aspect as well, thus greatly contributing at stopping any leaks. For example, in the United Kingdom there already is a guideline on how organisations should manage people, physical and cyber risks.

Due to the nature of cyber-security, the IT department cannot be held solely responsible. Technology has become ever present and is instilled in almost every aspect of the office life, thus making organisations vulnerable to all sorts of attacks.

When companies make sure they have one of the best security programmes in place, they can be sure that both internal and external information is safely secured, which of course it is in the best interest of both HR and the company.

According to data gathered by Heimdal Security, cyber-crime is costing the global economy an astounding $100 billion each year and that nearly 60% of fired employees steal valuable organisational data when they leave a company.

Although this issue may seem highly complex and problematic, HR specialists must deal with this situation through innovative workforce and development strategies. There are solutions, but they require immense thinking and planning ahead. Bold people and ideas could very well arise with the necessary means of fighting back these attacks.

Great People Inside provides easy-to-use tools and processes to attract, assess, match, select, onboard, manage, develop, benchmark and maintain workforces anywhere in the world.

Finding the right talent, the best fit for the job and your organisation, can be a very challenging task. It requires deep knowledge of your own organisation’s culture and keen understanding of the candidate’s personality, strengths, interests, work style and other characteristics. Our technology and solutions will do the work for you, helping you find employees who can flourish and reach the highest performance required to constantly bring your company forward.

Request a free demo:

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Sources:

http://www.paconsulting.com/insights/putting-human-resources-at-the-heart-of-cyber-security/

http://www.hcamag.com/hr-news/why-hr-is-critical-in-cybersecurity-228188.aspx

https://hr.blr.com/whitepapers/HR-Administration/Employee-Privacy/Cybersecurity-threats-A-people-problem-HR-can-solv

http://www.ghrr.com/blog/2016/02/24/the-role-of-hr-in-mitigating-cyber-security-threatss/

The 5 Future Roles of HR

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It is clearly time for a massive change in the HR field, and industrial-organisational psychologists (I/O) working with HR professionals can help with the transition by tackling organisational problems and identifying ways through which to measure the value delivered by HR, whilst also running research related to human performance in the organisations of tomorrow. Nowadays, companies are focusing on being employee-centric in order to keep up with the changing times. As we all know, great people make a great company.

Because of these continuous changes, the HR department is under immense pressure and HR managers have probably already experienced it through budget cuts and internal processes being heavily criticised. Here are some harsh facts about the workforce. According to a Gallup Survey, a meagre 13% of worldwide employees happen to be engaged. In Europe, a study conducted by the European Working Conditions has discovered that 20% of employees claim to be experiencing poo mental wellbeing.

Moreover, talent has become increasingly difficult to attract and retain and have the power to actively change and influence the culture within a company. All these problems and changes can be solved only by a brand new and transformed HR team. This department is actively engaging with new technologies whilst also dealing with employee expectations and guaranteeing the company is productive. All in all there are five new roles that will help the HR department become as powerful as ever:

Employee Engagement Manager

Companies have already started shifting away from the outdated review processes that were used to measure and assess employee performance, happiness, and engagement. Organisations have also discovered that a proper conversation between leadership and teams is far more engaging and productive. As a result of proper existing employee engagement software, managers and teams can now benefit from a dynamic dialogue revolving around performance. Companies no longer have to wait for the 3, 6, or 12 month review sessions in order to assess performance and happiness around the workforce.

Just like in the case of social media which requires a manager, the HR team will depend upon a dedicated Employee Engagement Manager who will be responsible with creating a link between employees and their managers. His responsibilities will entail coming up with frequent surveys to gather feedback and analyse the health and happiness of the company’s workforce.
An Employee Engagement Manager will be responsible of both managing the technology needed to communicate across the company and designing the appropriate approach to internal engagement.

Learning Director

Competitive companies constantly train their workforce through various development programmes. We can all agree with the fact that technology will change, processes will change; and especially customers will change.
The Learning Director will be a crucial in organising and implementing constant education programmes for the workforce. The usual training programmes are infamously known for being disengaging, uninspiring, and a total waste of time for busy employees. The person who occupies this role will have to be knowledgeable in terms of the adult learning process, and will be essential for coming up with voluntary or mandatory training programmes.

Diversity Officer

Numerous studies have proved time and time again that a diverse workforce results in a prosperous company. Organisational success revolves around the cultivation of men and women of all backgrounds – whether we’re talking about gender, race and skillset.
The Diversity Officer will have to ensure that the staff contains talented people with various backgrounds. Just hiring candidates in order to ensure a diverse workforce won’t do because of the work that needs to be within the organisation post-hire. The Diversity Officer will have to work closely with both the Learning Director and Employee Engagement Manager to design the necessary inclusion training programmes that will promote a better understanding between different types of people and teams.
The role is aimed to encourage the benefits (both economic and psychological) of a workforce that’s made of diverse employees.

Talent Manager

Although talent recruitment is done by a hiring manager, a full-time dedicated Talent Manager will be the eyes and ears for specific industries. This particular manager will have to build great relationships with recruitment agencies and should also keep an eye on highly-rated business incubators and industry communities. The Talent Manager’s responsabilities also include following and analysing the latest trends that exist in the marketplace such as: new and fresh skillsets and salary expectations in order to offer the organisation they are working for the best possible competitive advantage through which top talents are attracted and retained.

Mindset Coach

An overworked workforce is definitely an unhappy one. Internal wellness programmes and policies within companies are powerful tools to keep employees healthy, focused and happy. The Mindset Coach will have to implement important programmes which will help individuals in creating good habits in their day-to-day activities. These habits go far beyond the sphere of everyday exercising and healthy eating.
Proper wellness programmes will entail work-life balance processes, stress management and therapy programmes, whilst also promoting an open dialogue policy around mental health in order to remove the stigma that usually appears in conversation and thought. Furthermore, the Mindset Coach will have to collaborate with the Employee Engagement Manager on how to craft the best programmes so that employees are encouraged to participate and create a general openness across members of staff.

Great People Inside provides easy-to-use tools and processes to attract, assess, match, select, onboard, manage, develop, benchmark and maintain workforces anywhere in the world.

Finding the right talent, the best fit for the job and your organisation, can be a very challenging task. It requires deep knowledge of your own organisation’s culture and keen understanding of the candidate’s personality, strengths, interests, work style and other characteristics. Our technology and solutions will do the work for you, helping you find employees who can flourish and reach the highest performance required to constantly bring your company forward.

Request a free demo:

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Sources:

https://www.forbes.com/sites/kaviguppta/2016/06/30/5-roles-that-will-power-21st-century-human-resources-departments/#1dec737c51c2

http://www.siop.org/tip/backissues/tipjan98/may.aspx

https://www.linkedin.com/pulse/5-future-roles-hr-david-ducheyne

Productivity vs. Efficiency – What Are the Differences?

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In any given organisation, productivity and efficiency are highly regarded. Most managers and employees get their feedback based on these two factors. But what exactly do we mean when we say productivity or efficiency? Apparently there are some questions around this topic that haven’t been answered yet.

In order to explain the differences between productivity and efficiency, we must first understand what they exactly mean. To put it in simpler terms, we are talking about differences between quantity and quality. It is nearly impossible to obtain 100% quality, while having productivity levels up at maximum. There should be a middle ground in order to optimise your results.

Both productivity and efficiency are absolutely crucial for building a fantastic work ethic. If you manage to learn how to handle both of them and what makes them distinctly important, you and your business will thrive. As a beginner, you may be tempted to focus too much on efficiency and although this isn’t a bad thing to do, understanding the key variables between efficiency and productivity is imperative.

Given the complexity of this issue, insight is required on what these two factors actually are.

Productivity

At its very core, productivity shows you the rate at which products are being developed or a task is being completed.  When you are measuring productivity things get a little more complex than that. You have to take into account whether it’s physical or office work, if the job requires a certain quality factor or the impact a specific industry’s requirements may have on its workers. Nonetheless, productivity is an integral part of any successful company.

Efficiency

Efficiency is all about the comparison between what is really being produced or performed with what can be produced taking into account the same amount of resources, such as: money, time and labour. In simpler terms, efficiency measures whether there is any waste in your company. Depending on the industry you work in, efficiency may be more desirable than productivity, but usually their importance is proportionate.

Efficiency vs. Productivity

Everyone wants to be as productive as possible, but there are always problems of various sorts that keep us from getting the job done. Firstly, don’t waste more time than necessary when completing a task. Try and set your own rhythm and pace and stick to it. Try and write down every step necessary in order to complete a certain task and follow that process religiously. Once you have the whole process set in stone, you will see that the amount of time you require will steadily decrease.

Many people ask if it is possible to be productive and efficient at the same time and the answer is yes. All you have to do is analyse the task at hand and try and find out what it requires more; whether it is quantity or quality.

It all comes down to the importance of the task. As an example, let’s talk about employee enquiries towards the HR department. We all know they must be dealt with in a respectable amount of time. This type of task is considered to be more on the productive side, due to the fact that it is the same process over and over again, with the same forms and documentation that need to be filled out every time. You can finish all the enquiries quickly and with complete certainty that their quality is top notch as long as you deal with them in the correct manner.

With efficiency tasks, most often than not they do not have a precise and by the book approach. These tasks obviously require more time and a high level of due diligence. In this scenario, quality trumps quantity. Of course, every task has a deadline. But if you happen to have the misfortune of dealing with it poorly, it doesn’t necessarily matter too much. You should always work at your full potential, but given the fact that the assignment doesn’t have a methodological way of dealing with it, you have some wiggle room and the possibility to improve it.

As mentioned earlier in the article, it is very important for both productivity and efficiency to be part of your workflow. It provides you with time, expertise and discipline in order to handle distinct assignments. Balancing productivity and efficiency may seem troublesome at first, but once you find it, certain tasks will stop being such a burden on you.

In conclusion, one more idea that is important to remember is this: never sacrifice your work. If you need to do good, solid work then don’t rush it by any means, and when you are looking for quantity don’t get yourself lost in too many details. With this in mind, you can accomplish anything you want. Do the work you have to do the way it was meant to be done and never compromise. It is essential you know and understand the differences between these two practices in order to ensure your work never has to suffer again.

Great People Inside provides easy-to-use tools and processes to attract, assess, match, select, onboard, manage, develop, benchmark and maintain workforces anywhere in the world.

We help you find the right talent, the best fit for the job and your organisation. It requires deep knowledge of your own organisation’s culture and keen understanding of the candidate’s personality, strengths, interests, work style and other characteristics. The GR8 Productivity Gap tool is excellent at showcasing the evolution of any given employee over time. By contrasting two assessments made before and after training, it allows you to analyse both your employees’ development and their involvement in the process as well.

Sources:

www.smallbusiness.chron.com

www.doityourself.com

www.differencebetween.info

www.selfthrive.com

Skill Gap: Why is it still a Major Concern (Part 2)

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This article is part of a series. For part 1 click here.

There is a steady decline in the U.S. system’s possibility of nurturing these midlevel skills, due to the fact that automation is cutting down the need for low-skilled workers. Luckily, there are local initiatives which are trying to address the respective skill gap in their areas.

A good example on how to narrow the skill gap is represented by internships specifically tailored to college graduates in order to meet the more evolving needs of today’s employers. Some university programs include the so-called “cooperative degree programs” also known as co-ops. This type of approach will allow both employers and future graduates to assess the market and their specific place in the world of work. Employers have the chance to evaluate skills such as: employee attitude and work ethic, but also offering their training to their temporary recruits, specifically tailored to the organisation’s needs. These co-ops and internships help students earn their necessary credit in order to graduate, earn proper work experience, and best of all getting them to apply classroom studies in the real business world.

For over 20 years, there has been a shortage of “transferable” workplace skills, and although there have been many initiatives in terms of laws, guidelines and goals, not many problems have been resolved.

These “transferable” workplace skills have represented a real problem for the private sector for the past 20 years. HR managers have stopped putting too much emphasis on skills such as reading literacy and computational aptitude. In today’s workplace, soft skills are dominating the office needs, and they are as follows: interpersonal and intrapersonal knowledge, time management, ethics, teamwork, personal organisation, interpersonal communication, problem solving, anger management and reasoning.

At a global scale, Millennials display unique attributes that conflict with society and the idea of work as it currently stands. This group of people have spent their entire or nearly entire life connected to technology, rapid accessibility of information and a permanent connection with family and friends. Straight from birth, Millennials have been told they are special and they were rewarded nearly instantaneously for even the smallest of accomplishments.

Millennials are much better equipped to handle active learning that can teach them metacognitive skills. Such operating systems are being beta-tested as we speak, in order to assure the teaching of a higher-order and analytical skills. In the United States, the successful applications of e-learning for workplace training are expected to be introduced into the K-12 curricula where they are foreseen to shrink the metacognitive skill gap in public schools. Games and simulations offer a great basis for education and training, with at least 45% of Millennials being active learners.

In approximately 10 years, companies everywhere will move all types of employee training programs towards the online. Nowadays, distance education done through e-learning is just a stepping stone towards a new structure of education.

The level of information a worker can acquire at the workplace takes half the time compared to the classical classroom delivery, thus retention can be increased by 30% and the cost of training can be reduced by 40%. There will be a quick and positive ROI because employee efficiency is substantially increased.

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Skill Gap: Why is it still a Major Concern (Part 1)

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Although the latest economic recession has ended a few years ago, the rate of unemployment in the United States is still high. This still remains a problem, even though employers are in a continuous struggle to fill certain job posts, most of them in the area of middle-skills jobs: nursing, computer technology, high-skill manufacturing, etc. These vacancies require education at a postsecondary level and in some special cases, even college math degrees or courses. At the moment in the States, 69 million people are involved in middle-skills jobs, which represent about 48% of the workforce. The skill gap is obvious.

The U.S. Bureau of Labour Statistics doesn’t do estimates on vacancies based on skill category, but if we were to combine the data from the government on education and the training requirements needed, it can be discovered that almost 25 million, or 47%, of new jobs that will appear from 2010 to 2020 will be in the category of middle-skills.

CEO’s and HR leaders need to figure out which method of training people will help their organisations fill those vacancies, thus mending the wage stagnation that has engulfed the country and limiting the gap between households with high and low income.

Given the current work climate, companies should take charge and develop programs in which workers can be capable of filling the skill gap. To be realistic, such a thing can happen on a global scale only if companies cooperate with each other, with educational institutions, with unions at both regional and national level.

Businesses rarely disclose any information regarding their expenses on training programs, and when they wish to cut costs, their first target is represented by HR investments. Nowadays, many organisations shy away from training investments because they fear that their competitors won’t make the same investments and they will also steal their workers. In order to minimise this risk, combined investment is recommended. Such collaborative work has been put into effect in a number of countries such as the U.S., UK, Australia and Sweden, with great success.

Read also: Top 7 HR Trends for 2017

Things have greatly shifted since we’ve entered the 21st century. For the majority of the 20th century, people had two ways in which they acquired their skills and prosperity. The first one is, obviously, on the job. Organisations promoted people from within, and it enabled their employees to develop towards higher-level occupations. Unions were invested into negotiating specific career ladders that were directly connected to seniority and skills, and also accompanied employers at an industry or occupational level in order to host various training programs and apprenticeships. Having such a system in place guaranteed a constant flow of talent, very well equipped with skills of the highest level.

A second approach to acquiring skills was represented by college. The American dream has always represented an ideal for any fellow American. Young people across the U.S. were told that in order to achieve the highest peaks of the American dream was to follow the rules and study hard in a field that best suited their talents and interests. However, problems always arise. People with degrees in liberal arts have seen a significant drop in job opportunities. The numbers speak for themselves: only 15% of college graduates have majored in math, science, engineering and technology. This percentage has been a constant for over 2 decades although demand has grown exponentially.

This article is part of a series. For part 2 click here.

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Wellness programs: an integral part of employee wellbeing

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In October 2016, a survey of 3,100 people conducted by CareerBuilder discovered that a high percentage of employees take sick leave due to the fact they are stressed out and sleep-deprived, not because they have fallen ill. This is an increasingly worrying issue.

Nowadays, employees find it difficult to maintain a healthy work-life balance and manage their stress levels, even after their office hours. At the same time, employers are dealing with this issue poorly because they are implying the employee is the one in the wrong. Some employers go to extreme lengths such as regularly checking their employees’ social media profiles in order to try and catch them in the act.

As mentioned above, workplace stress is a growing and troublesome issue, thus managers are recommended to look into various wellness ideas and programs in order to keep their staff healthy and productive.

First of all, you as a manager must gather all the available data on the current situation at the office. Surveys are a good tool to get a feeling on how your employees are feeling about their workload, satisfaction and engagement levels, and also what is bothering them. Transparency within the workplace is something very sought out and encouraged. Employees wish to be heard; therefore open communication should be an integral part of your organisational culture.

When your employees are regularly struggling to meet their deadlines and they have to deal with a lot of stress, their wellbeing will suffer tremendously, and they will eventually start losing sleep and falling ill.

Nowadays, technology plays a huge role in almost every aspect of our lives. Inevitably, we now have apps that help us develop a healthier lifestyle and diet. Given the attention employee health is receiving from HR departments these days, employees all around the world are encouraged to get fit through wearable wellness.

ABI Research has discovered that, over the next 5 years, 13 million wearable devices are going to be used in corporate-wellness programs. The most popular devices are: Jawbone’s UP 24 activity tracker, Fitbits and Nike’s FuelBands. They are used to monitor people’s movements, eating and sleeping patterns. Thus, using it in a corporate environment, colleagues can motivate one another towards a healthier lifestyle, leading to significant drop in sick days, fewer health insurance premiums and also a steep rise in productivity.

This type of technology has come a long way, given the fact that users can now set their own alerts to be reminded to hydrate more or to get out of their chairs for some exercise. The device also allows employees to connect with one another, form teams and compete against each other.

TheSquareFoot has emerged as one of the best employers through their wellness program. The company provided all their employees with UP bands to show them how much they cared about their health and wellbeing. It is becoming a prominent trend for companies nowadays to integrate wearable devices into their health plan because it can be an attractive way of retaining talent.  This is what Aron Susman, co-founder of TheSquareFoot, had to say about the company’s wellness program: “It is a totally different type of investment than paying for a gym membership because it becomes a talking point in the office. It also shows you are willing to try new things and create a team over and beyond just professional responsibilities.”

Wellness Program Tips

If you’re still not convinced about corporate wellness programs, I am going to present you with some tips from none other than Alan Kohll, founder and CEO of TotalWellness. Alan is known for his work with employers in order to carry out plans for improving employee productivity and health. Next, I will present you some of his most important tips:

  1. Incorporate games into the team challenges. As stated earlier, colleagues can use their devices in order to create teams and work towards a universal goal. Besides the fact that it will boost motivation amongst employees to utilise the devices, the overall office morale will greatly increase. In his past experience, Kohll has seen a lot of impressive accomplishments, such as: 10,000 steps in a day or 5 million steps over the course of one month.
  2. For companies that have offices across the country, a good example of employees engagement through wellness would be the following: You have one office in New York and one in California. A fun challenge consists of the number of steps necessary to get from one office to another. Employees will engage and motivate one another in order to reach their goal of improving their overall wellbeing, thus creating a more productive work environment where each member of the team feels encouraged and supported.
  3. Company culture is something every employee resonates with. Bring wearable devices into that culture. One of the best features of these devices is that users can set reminders and be notified they have been inactive for the past few hours. When you make your employees feel good about taking a break for a walk outdoors, or inspire them to leave their desk for some push-ups or stretching, not only do you support the devices being used but also make your employees know that you care about their health.
  4. Probably the most important tip is saved for last. Don’t make participation mandatory. You have to understand that not everyone will be thrilled about the wellness program. Although it is imperative to make the wearables available to everyone, there will always be people who do not wish to partake in such activities, as Kohll himself states: “They can be great for individuals who are interested in making changes to their health behaviour but need that extra push, but they aren’t for everyone.”

All in all, there are countless ways to ensure that your employees maintain a high level of wellbeing and engagement. But, the thing is that no two companies are the same, and what works for one may not work for the other.

The Great People Inside employee assessment solutions and technology can be tailored to your company’s specific needs and organisational culture and can help you to boost the levels of job-fit and skill-use in your employees, generating job satisfaction, improved motivation, health and happiness, and boost employee retention.

Try out our assessment in order to measure the level of wellbeing in your organisation and find out the best approach to improve it.

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Sources: Entrepreneur.com