AUSTRALIA
INDEPENDENT PARTNER
CASE STUDY: HOW JAYBRO REDUCED STAFF TURNOVER
Jaybro, an infrastructure and construction supplier with >300 employees was seeing 30% turnover in their Customer Service team.
Using the GPI tool, they looked at the values demonstrated by top performers and measured potential employees against this during the recruitment process.
By matching the right person with the right role during hiring, they have reduced employee turnover in the customer service team to 7%.
In addition, in 2022, based on qualitative and quantitative research, Jaybro Group was recognised and certified as a great workplace by the global authority “Great Place to Work”.
“Jaybro has been working with Great People Inside (GPI) for almost 3 years. The flexibility of the tool is impressive. It has helped us hire people who fit as we can develop custom benchmarks and assessments that measure our precise role requirements and ensure alignment with our values. GPI’s flexibility has also enabled us to incorporate the tool as the foundation of our capability framework. This tool has certainly contributed to our success. It’s improved the capability of our managers, improved our hiring success and reduced employee turnover and has also assisted us in developing our employees for their future roles. Our number one metric for Jaybro is happy and engaged people, this leads to happy customers and great financial results.”