{"id":8618,"date":"2020-11-06T13:29:02","date_gmt":"2020-11-06T11:29:02","guid":{"rendered":"https:\/\/greatpeopleinside.com\/ro\/?p=8618"},"modified":"2020-11-06T13:29:07","modified_gmt":"2020-11-06T11:29:07","slug":"colaborarea-virtuala-cu-colegii-este-dificila-relatiile-la-distanta-cu-clientii-cu-atat-mai-mult","status":"publish","type":"post","link":"https:\/\/greatpeopleinside.com\/ro\/colaborarea-virtuala-cu-colegii-este-dificila-relatiile-la-distanta-cu-clientii-cu-atat-mai-mult\/","title":{"rendered":"Colaborarea virtual\u0103 cu colegii este dificil\u0103. Rela\u021biile la distan\u021b\u0103 cu clien\u021bii, cu at\u00e2t mai mult"},"content":{"rendered":"\n<p>\u00cenainte ca r\u0103sp\u00e2ndirea coronavirusului s\u0103 \u00eenchid\u0103 birourile firmelor din \u00eentreaga lume, a\u0219a ar\u0103ta activitatea obi\u0219nuit\u0103 pentru noi: lucram \u00eendeaproape cu clien\u021bii no\u0219tri, \u00eent\u00e2lnindu-ne \u00een persoan\u0103 cu regularitate. Poate c\u0103 ne \u00eent\u00e2lneam cu ei la o petrecere de s\u0103rb\u0103tori sau aranjam s\u0103 ne vedem \u00een timpul unui eveniment din industrie.<\/p>\n\n\n\n<p>Cu timpul, \u00eens\u0103, dac\u0103 ne ocupam de \u00eentre\u021binerea lor, aceste tranzac\u021bii se transformau \u00een rela\u021bii profunde care ne permiteau s\u0103 r\u0103spundem mai bine nevoilor clien\u021bilor, cu care adesea ajungeam s\u0103 leg\u0103m o prietenie. Din p\u0103cate, restric\u021biile de c\u0103l\u0103torie \u0219i preocup\u0103rile de siguran\u021b\u0103 ne-au modificat irevocabil capacitatea de a ne conecta cu clien\u021bii. \u0218i, de\u0219i s-a scris mult pe tema colabor\u0103rii de la distan\u021b\u0103 cu colegii de munc\u0103 &#8211; care se bucur\u0103 de obicei de beneficiul unei culturi comune &#8211; companiile \u00eencearc\u0103 s\u0103 descopere cel mai bun mod de a se conecta cu clien\u021bii prin intermediul platformelor de teleconferin\u021b\u0103.<\/p>\n\n\n\n<p>Exist\u0103 anumite arhetipuri de personalitate \u00een fiecare parteneriat de afaceri, iar v\u00e2nz\u0103torii experimenta\u021bi \u0219i managerii de rela\u021bii cu clien\u021bii au \u00eenv\u0103\u021bat cum s\u0103 citeasc\u0103 semnalele c\u00e2nd se afl\u0103 fa\u021b\u0103 \u00een fa\u021b\u0103 cu interlocutorul. \u00cen continuare voi aborda cele trei principale arhetipuri \u0219i cum a devenit mai greu s\u0103 citim comportamentul interlocutorului pe Zoom:<\/p>\n\n\n\n<ul><li><strong>Factorii de decizie: <\/strong>\u00cen orice rela\u021bie de afaceri, toate privirile sunt \u00eendreptate c\u0103tre factorii de decizie. \u00cen persoan\u0103, la o mas\u0103 rotund\u0103, aceste persoane erau u\u0219or de identificat. Dar      pe Zoom sau pe alte platforme, poate fi dificil de aflat cine are de fapt autoritatea. Este adev\u0103rat mai ales c\u00e2nd vine vorba de noi rela\u021bii. Este o provocare nu doar s\u0103 identifici factorii de decizie, dar \u0219i de ce au nevoie ace\u0219tia pentru a lua deciziile.<\/li><li><strong>Scepticii: <\/strong>A disp\u0103rut oportunitatea de a-i aborda direct pe sceptici, acei participan\u021bi la \u0219edin\u021be care \u00ee\u0219i afi\u0219eaz\u0103 dezinteresul sau chiar dezgustul, d\u00e2ndu-\u0219i ocazional ochii peste      cap, vorbind \u00een \u0219oapt\u0103 cu al\u021bii sau pun\u00e2nd \u00eentreb\u0103ri dificile. Obi\u0219nuiam s\u0103 \u00eei abord\u0103m pe ace\u0219ti oameni pe r\u00e2nd, uneori \u00een timpul unei \u0219edin\u021be, dar adesea dup\u0103 ce terminarea acesteia pentru a ne asigura c\u0103 motivele lor de \u00eengrijorare sunt auzite. Virtual, este mult mai greu s\u0103 identifici \u0219i s\u0103 \u00eemp\u0103rt\u0103\u0219e\u0219ti idei cu ace\u0219ti poten\u021biali diziden\u021bi.<\/li><li><strong>Deschiz\u0103torii de drumuri: <\/strong>De multe ori am \u00eencheiat \u00eent\u00e2lnirile \u00een persoan\u0103 f\u0103c\u00e2ndu-ne un calcul mental, adun\u00e2nd punctele pentru cei care ne \u00eembr\u0103\u021bi\u0219eaz\u0103 ideile \u0219i f\u0103c\u00e2ndu-ne \u00een      acela\u0219i timp planuri pentru a-i implica pe cei indeci\u0219i. Deschiz\u0103torii de drumuri nu numai c\u0103 \u00een\u021beleg ceea ce faci, dar pot fi poten\u021biali ap\u0103r\u0103tori ai t\u0103i, nu doar sus\u021bin\u00e2nd o strategie, dar \u0219i g\u0103sind modalit\u0103\u021bi de a inova sau de a aduce fonduri. Deseori deschiz\u0103torul de drumuri nu era cea mai important\u0103 persoan\u0103 din sal\u0103. Obi\u0219nuiam s\u0103 ne conect\u0103m cu ace\u0219ti lideri \u00een      devenire \u00een timpul unor \u00eent\u00e2lniri informale, cum ar fi pauzele de cafea sau conversa\u021biile de dup\u0103 evenimente, dar toate acestea aproape c\u0103 au disp\u0103rut \u00een cadrul activit\u0103\u021bii \u00een regim de telemunc\u0103.<\/li><\/ul>\n\n\n\n<p>Adesea, aceste personalit\u0103\u021bi diverse se afl\u0103 \u00een opozi\u021bie fa\u021b\u0103 de\ncelelalte, chiar dac\u0103 fac parte din aceea\u0219i echip\u0103. Dac\u0103 aduci oamenii la un\nloc \u0219i le conectezi ideile, ac\u021bion\u00e2nd ca arbitru pentru punctele lor de vedere,\npo\u021bi aduce o real\u0103 valoare unui parteneriat. Este mult mai dificil s\u0103\nvalorifici aceste fenomene de la distan\u021b\u0103.<\/p>\n\n\n\n<p>Lipsa de interac\u021biuni \u00een persoan\u0103 din prezent se traduce prin oportunit\u0103\u021bi ratate, indiferent de tipurile de personalitate implicate. Ne lipse\u0219te capacitatea de a descoperi \u00eempreun\u0103 idei \u0219i produse noi \u0219i transformatoare, care ne vor \u00eembun\u0103t\u0103\u021bi afacerea \u0219i rela\u021biile. \u00cen cea mai mare parte, aceste momente \u00een care exclami \u201eevrika\u201d apar rar \u00een cadrul \u00eent\u00e2lnirilor obi\u0219nuite. \u00cen schimb, acestea apar la conversa\u021biile informale din buc\u0103t\u0103rie sau la o sesiune de white-boarding \u00een timpul pr\u00e2nzului. Acestea sunt \u00eent\u00e2lnirile care conduc la inova\u021bie \u0219i descoperire \u0219i, mai important, la parteneriate \u0219i \u00eencredere. Deoarece munca la distan\u021b\u0103 va persista probabil \u00eentr-o anumit\u0103 form\u0103, to\u021bi liderii de afaceri, dar mai ales cei \u00eens\u0103rcina\u021bi cu dezvoltarea rela\u021biilor cu clien\u021bii trebuie s\u0103 g\u0103seasc\u0103 o nou\u0103 modalitate de a construi \u0219i de a dezvolta parteneriate transformatoare.<\/p>\n\n\n\n<p>Iat\u0103 trei modalit\u0103\u021bi de a stabili un climat de \u00eencredere \u0219i de a dezvolta cele mai importante rela\u021bii, f\u0103r\u0103 a te baza doar pe implicarea \u00een persoan\u0103:<\/p>\n\n\n\n<ul><li><strong>Redescoper\u0103 arta rela\u021biilor de afaceri: <\/strong>COVID-19  ne-a for\u021bat s\u0103 avem cu to\u021bii o structur\u0103 \u0219i a eliminat spontaneitatea. Deoarece nu ne putem \u00eent\u00e2lni \u00eent\u00e2mpl\u0103tor cu cineva \u00een hol sau buc\u0103t\u0103rie, este esen\u021bial s\u0103 \u00een\u021belegem, s\u0103 apreciem \u0219i s\u0103 \u00eembr\u0103\u021bi\u0219\u0103m rela\u021biile de afaceri ca pe o art\u0103. Trebuie s\u0103 ne facem timp pentru a socializa. \u00cencepe cu un apel video cu muzic\u0103 timp de c\u00e2teva minute \u0219i permite-le oamenilor s\u0103 se fac\u0103 comozi, s\u0103 discute despre cum le-a mers \u00een acea zi sau s\u0103 schimbe impresii despre ultimul film pe care l-au v\u0103zut. \u00cen plus, poate fi util s\u0103 ini\u021biezi apelul cu 10 minute mai devreme pentru cei care doresc s\u0103  fie pu\u0219i la curent cu ce s-a mai \u00eent\u00e2mplat, deoarece \u00een acest mod pot fi elimina\u021bi timpii mor\u021bi prezen\u021bi \u00een mod normal \u00een cadrul \u00eent\u00e2lnirilor \u00een persoan\u0103.<\/li><li><strong>Fii creativ:\u00a0 dat <\/strong>fiindc\u0103 nu mai dai bani pe zboruri cu avionul sau pe divertisment, pot exist\u0103 \u0219i alte modalit\u0103\u021bi creative de a-\u021bi impresiona partenerii \u00een timp ce \u00ee\u021bi construie\u0219ti \u00eenc\u0103 rela\u021biile. La Cognizant Softvision, organiz\u0103m FlytoStudio, un eveniment \u00een care \u00eei ducem pe parteneri \u00eentr-un tur virtual al studioului. Preg\u0103tim experien\u021be \u00eenainte \u0219i dup\u0103 zbor (de exemplu, biletele de \u00eembarcare, sfaturile privind cultura local\u0103 \u0219i mici cadouri ca s\u0103 ne ar\u0103t\u0103m aprecierea dup\u0103 vizit\u0103). Clien\u021bilor le place s\u0103 \u00eenve\u021be cum s\u0103 spun\u0103 \u201ete rog\u201d \u0219i \u201emul\u021bumesc\u201d \u00een rom\u00e2n\u0103 \u0219i spaniol\u0103 argentinian\u0103 \u0219i s\u0103 afle c\u0103 contele Dracula a locuit aproape de unul dintre studiourile noastre din Transilvania.<\/li><li><strong>Arat\u0103-\u021bi empatia: <\/strong>este important s\u0103 \u00ee\u021bi aminte\u0219ti c\u0103 nu e\u0219ti singurul care a trebuit s\u0103 se adapteze din cauza COVID-19. Este greu de evaluat modul \u00een care s-a schimbat lumea pentru factorii de decizie, pentru sceptici \u0219i deschiz\u0103tori de drumuri. G\u0103se\u0219te timp pentru a le adresa \u00eentreb\u0103ri despre rela\u021biile lor interne. Prin empatie, po\u021bi cu u\u0219urin\u021b\u0103 s\u0103 ar\u0103\u021bi c\u0103 ai o abordare uman\u0103 \u0219i s\u0103 oferi o alternativ\u0103 la intimitatea care lipse\u0219te din munca virtual\u0103.<\/li><\/ul>\n\n\n\n<p>Toate cele trei metode au capacitatea de a-i implica \u0219i de a-i \u00eencuraja pe factorii de decizie, oferindu-le chiar \u0219i celor mai \u00eenfoca\u021bi sceptici un motiv de a se sim\u021bi optimi\u0219ti \u0219i entuziasm\u00e2ndu-i \u0219i motiv\u00e2ndu-i pe deschiz\u0103torii de drumuri t\u0103cu\u021bi dar influen\u021bi s\u0103 \u00ee\u021bi dezv\u0103luie ideile lor inovatoare \u0219i viziunea lor pentru viitor.<\/p>\n\n\n\n<p>Platforma\u00a0<a href=\"http:\/\/www.greatpeopleinside.com\/\"><strong>Great People Inside<\/strong><\/a>  le ofer\u0103, \u0219i pe timp de criz\u0103, organiza\u021biilor posibilitatea de a gestiona \u0219i de a-\u0219i structura opera\u021biunile de HR \u00een procese precum managementul schimb\u0103rii, managementul carierei precum \u0219i dezvoltarea liderilor \u00eentr-un mediu VUCA. Pe baza sugestiilor de training din rapoarte, productivitatea, nivelul de engagement, managementul timpului   precum \u0219i planurile de dezvoltare ale angaja\u021bilor pot fi \u00eembun\u0103t\u0103\u021bite considerabil, online \u0219i \u00eentr-un timp scurt.    <\/p>\n\n\n\n<p> <strong>Contacta\u021bi-ne pentru a afla cum v\u0103 putem ajuta!<\/strong>       <\/p>\n\n\n\n<figure class=\"wp-block-image is-resized\"><a href=\"http:\/\/greatpeopleinside.com\/ro\/free-demo\/\"><img loading=\"lazy\" src=\"http:\/\/dorudima.ro\/wp-content\/uploads\/2015\/12\/solicita-evaluare-gratuita-blog.png\" alt=\"solicita evaluare gratuita blog\" width=\"168\" height=\"168\"\/><\/a><\/figure>\n\n\n\n<p>Sursa: fastcompany.com<\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u00cenainte ca r\u0103sp\u00e2ndirea coronavirusului s\u0103 \u00eenchid\u0103 birourile firmelor din \u00eentreaga lume, a\u0219a ar\u0103ta activitatea obi\u0219nuit\u0103 pentru noi: lucram \u00eendeaproape cu clien\u021bii no\u0219tri, \u00eent\u00e2lnindu-ne \u00een persoan\u0103 cu regularitate. Poate c\u0103 ne \u00eent\u00e2lneam cu ei la o petrecere de s\u0103rb\u0103tori sau aranjam s\u0103 ne vedem \u00een timpul unui eveniment din industrie. Cu timpul, \u00eens\u0103, dac\u0103 ne ocupam [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":8619,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[158],"tags":[],"jetpack_featured_media_url":"https:\/\/greatpeopleinside.com\/ro\/wp-content\/uploads\/2020\/11\/colaborarea-virtuala.jpg","yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v14.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Colaborarea virtual\u0103 cu colegii este dificil\u0103. Rela\u021biile la distan\u021b\u0103 cu clien\u021bii, cu at\u00e2t mai mult - Great People Inside Romania<\/title>\n<meta name=\"robots\" content=\"index, follow\" \/>\n<meta name=\"googlebot\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta name=\"bingbot\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/greatpeopleinside.com\/ro\/colaborarea-virtuala-cu-colegii-este-dificila-relatiile-la-distanta-cu-clientii-cu-atat-mai-mult\/\" \/>\n<meta property=\"og:locale\" content=\"ro_RO\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Colaborarea virtual\u0103 cu colegii este dificil\u0103. Rela\u021biile la distan\u021b\u0103 cu clien\u021bii, cu at\u00e2t mai mult - Great People Inside Romania\" \/>\n<meta property=\"og:description\" content=\"\u00cenainte ca r\u0103sp\u00e2ndirea coronavirusului s\u0103 \u00eenchid\u0103 birourile firmelor din \u00eentreaga lume, a\u0219a ar\u0103ta activitatea obi\u0219nuit\u0103 pentru noi: lucram \u00eendeaproape cu clien\u021bii no\u0219tri, \u00eent\u00e2lnindu-ne \u00een persoan\u0103 cu regularitate. Poate c\u0103 ne \u00eent\u00e2lneam cu ei la o petrecere de s\u0103rb\u0103tori sau aranjam s\u0103 ne vedem \u00een timpul unui eveniment din industrie. 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