{"id":6848,"date":"2017-06-02T12:01:52","date_gmt":"2017-06-02T10:01:52","guid":{"rendered":"http:\/\/greatpeopleinside.com\/ro\/?p=6848"},"modified":"2017-06-14T19:13:32","modified_gmt":"2017-06-14T17:13:32","slug":"feedback-ul-de-la-clienti-nu-intotdeauna-un-lucru-bun","status":"publish","type":"post","link":"https:\/\/greatpeopleinside.com\/ro\/feedback-ul-de-la-clienti-nu-intotdeauna-un-lucru-bun\/","title":{"rendered":"Feedback-ul de la clien\u021bi &#8211; nu \u00eentotdeauna un lucru bun"},"content":{"rendered":"<p>\u00cen func\u021bie de pozi\u021bia pe care vre\u021bi s\u0103 o ocupa\u021bi pe pia\u021b\u0103, este absolut necesar s\u0103 \u021binti\u021bi c\u0103tre un produs cu valoare ad\u0103ugat\u0103. \u00cen cazul \u00een care pl\u0103nui\u021bi s\u0103 incorpora\u021bi toate sugestiile primite de la clien\u021bi, v\u0103 pute\u021bi trezi cu un totul alt rezultat: un produs masiv, cu o mul\u021bime de func\u021bii inutile la care a\u021bi pierdut foarte mult timp s\u0103 le implementa\u021bi \u0219i de care nu se va folosi mai nimeni. Clien\u021bii \u00eencearc\u0103 adesea s\u0103 adauge func\u021bii specifice nevoilor lor, care pot d\u0103una performan\u021bei produsului dumneavoastr\u0103.<\/p>\n<p>Aici ave\u021bi c\u00e2tava sfaturi pentru a putea crea cel mai bun produs, ignor\u00e2nd selectiv sugestiile clien\u021bilor:<\/p>\n<ol>\n<li><strong>\u00cel pute\u021bi face u\u0219or \u0219i repede?<\/strong><\/li>\n<\/ol>\n<p>Dac\u0103 utilizatorii produsului dumneavoastr\u0103 doresc ceva ce este u\u0219or de creat, nu necesit\u0103 mult timp \u0219i poate fi benefic produsului per total, merit\u0103 s\u0103 explora\u021bi aceast\u0103 posibilitate. Dar, exist\u0103 cereri care se vor a fi doar pentru un segment mic din portofoliul dumneavoastr\u0103 de clien\u021bi \u0219i de cele mai multe ori necesit\u0103 mult timp pentru a fi dezvoltat. \u00cen astfel de cazuri, este bine s\u0103 trece\u021bi cu vederea aceste recomand\u0103ri deoarece sunt aproape imposibil de realizat.<\/p>\n<ol start=\"2\">\n<li><strong>Dumneavoastr\u0103 v\u0103 \u0219ti\u021bi produsul cel mai bine<\/strong><\/li>\n<\/ol>\n<p>Exist\u0103 un citat faimos specific pe aceast\u0103 chestiune: \u201cDac\u0103 Henry Ford \u0219i-ar fi \u00eentrebat clien\u021bii ce \u00ee\u0219i doresc, ace\u0219tia ar fi spus c\u0103 vor cai mai rapizi.\u201d O parte din munca unui antreprenor este s\u0103 fie con\u0219tient de faptul c\u0103 oamenii nu \u0219tiu ce este realizabil \u0219i nu privesc lucrurile dincolo de problema pe care \u0219i-o doresc ei rezolvat\u0103. De asemenea, nu cunosc toate variabilele ce pot ap\u0103rea odat\u0103 cu dezvoltarea produsului \u0219i este de datoria dumneavoastr\u0103 s\u0103 direc\u021biona\u021bi conversa\u021bia\u00eentr-o zon\u0103 \u00een care clien\u021bii ajung s\u0103 \u00een\u021beleag\u0103 de ce anumite schimb\u0103ri nu vor avea loc.<\/p>\n<ol start=\"3\">\n<li><strong>S\u0103 cunoa\u0219te\u021bi unde vre\u021bi s\u0103 ajunge\u021bi cu produsul<\/strong><\/li>\n<\/ol>\n<p>Antreprenorii \u0219i start-up-urile trebuie s\u0103 fie con\u0219tien\u021bi de faptul c\u0103 trebuie s\u0103 aib\u0103 o viziune pentru produsul final pe care \u00eel creeaz\u0103. \u021aelul final al dumneavoastr\u0103 v\u0103 va ajuta s\u0103 v\u0103 da\u021bi seama de modific\u0103rile pe care ar fi bine s\u0103 le face\u021bi \u0219i care dintre acestea ar putea s\u0103 v\u0103 devieze de la realizarea celui mai bun produs. Spre exemplu, dac\u0103 \u021belul dumneavoastr\u0103 final este s\u0103 construi\u021bi o ma\u0219in\u0103, dar primul produs pe care \u00eel crea\u021bi este un skateboard, construirea unui motor are sens \u2013 dar faptul c\u0103 \u00eel face\u021bi rezistent la ap\u0103 nu v\u0103 ajut\u0103 cu nimic. Rezisten\u021ba la ap\u0103 nu v\u0103 va apropria de scopul dumneavoastr\u0103 de a crea o ma\u0219in\u0103. Asigura\u021bi-v\u0103 ce v\u0103 poate ajuta sau nu pe parcursul cre\u0103rii produsului pe care \u00eel dori\u021bi.<\/p>\n<ol start=\"4\">\n<li><strong>Cunoa\u0219te\u021bi-v\u0103 valoarea<\/strong><\/li>\n<\/ol>\n<p>O \u00eentrebare foarte important\u0103 pe care antreprenorii trebuie s\u0103 \u0219i-o adreseze \u00een leg\u0103tur\u0103 cu feedback-ul clien\u021bilor \u00eenainte de a incorpora aceast\u0103 op\u021biune \u00een produs este: Vor dori clien\u021bii s\u0103 pl\u0103teasc\u0103 pentru asta? Dac\u0103 incorporarea procesului de feedback nu v\u0103 va ajuta \u00een mod explicit \u00een a rezolva problemele produsului dumneavoastr\u0103, atunci este recomandat s\u0103 nu investi\u021bi \u00een el. De asemenea, lua\u021bi \u00een considerare faptul c\u0103 pute\u021bi pierde foarte mult timp pentru o func\u021bie pe care nimeni nu o va folosi.<\/p>\n<ol start=\"5\">\n<li><strong>Fi\u021bi mai aten\u021bi cu ceea ce se \u00eent\u00e2mpl\u0103 \u00een jurul dumneavoastr\u0103<\/strong><\/li>\n<\/ol>\n<p>Fi\u021bi aten\u021bi la ceea ce fac clien\u021bii dumneavoastr\u0103, nu la ceea ce spun c\u0103 \u00ee\u0219i doresc. Din nefericire, oamenii adeseaspun anumite lucruri pe care nu \u0219i le doresc sau de care nu au nevoie \u00een mod normal. Chiar \u0219i atunci c\u00e2nd ave\u021bi o \u00eent\u00e2lnire cu un client \u0219i v\u0103 ofer\u0103 feedback, ace\u0219tia v\u0103 vor oferi sugestii de care nu vor ajunge s\u0103 se foloseasc\u0103. Exist\u0103 programe ce pot monitoriza comportamentul consumatorului \u0219i \u00een acest fel pute\u021bi observa diferen\u021bele \u00eentre feedback-ul oferit de client \u0219i comportamentul acestuia.<\/p>\n<p>Per ansamblu, bine\u00een\u021beles c\u0103 este indicat s\u0103 asculta\u021bi de opinia clien\u021bilor dumneavoastr\u0103. Dar, \u00een aceea\u0219i m\u0103sur\u0103, un num\u0103r mare de solicit\u0103ri v\u0103 poate d\u0103una. Este recomandat s\u0103 v\u0103 g\u00e2ndi\u021bi la ceea ce dori\u021bi s\u0103 realiza\u021bi, s\u0103 rezolva\u021bi problemele pe care le ave\u021bi \u0219i dezvolta\u021bi-v\u0103 produsul \u00een limita timpului \u0219i al banilor de care dispune\u021bi.<\/p>\n<p><strong>Sursa: entrepreneur.com<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u00cen func\u021bie de pozi\u021bia pe care vre\u021bi s\u0103 o ocupa\u021bi pe pia\u021b\u0103, este absolut necesar s\u0103 \u021binti\u021bi c\u0103tre un produs cu valoare ad\u0103ugat\u0103. \u00cen cazul \u00een care pl\u0103nui\u021bi s\u0103 incorpora\u021bi toate sugestiile primite de la clien\u021bi, v\u0103 pute\u021bi trezi cu un totul alt rezultat: un produs masiv, cu o mul\u021bime de func\u021bii inutile la care [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":6849,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[155],"tags":[],"jetpack_featured_media_url":"https:\/\/greatpeopleinside.com\/ro\/wp-content\/uploads\/2017\/06\/002.png","yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v14.5 - 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