While AI will certainly displace some jobs, such displacement has occurred\nlong before AI was on the scene. In the past century, we\u2019ve seen the demise or\ndiminishment of titles like travel agent, switchboard operator, milkman,\nelevator operator and bowling alley pinsetter. Meanwhile, new titles like app\ndeveloper, social media director, and data scientist have emerged.<\/p>\n\n\n\n
Daugherty and Jim Wilson, managing director of Information Technology and Business Research at Accenture Research have co-authored a book titled Human + Machine: Reimagining Work in the Age of AI. In their view, future (and current) jobs include trainers and explainers. Trainers will teach AI systems how to perform and mimic human behaviours. <\/p>\n\n\n\n
Empowering Workers, Businesses and Industries<\/strong><\/h2>\n\n\n\nRather than replacing workers, AI can be a tool to help employees work\nbetter. A call center employee, for instance, can get instant intelligence\nabout what the caller needs and do their work faster and better. That goes for\nbusinesses and industry too. In another example, in life sciences, Accenture is\nusing deep learning and neural networks to help companies to bring treatments\nto market faster.<\/p>\n\n\n\n
In addition to helping existing businesses, AI can create new ones. Such new business include digital-based elder care, AI-based agriculture and AI-based monitoring of sales calls. Finally, automation can be used to fill currently unfilled jobs. As Daugherty noted recently, there is a shortage of 150,000 truck drivers in the U.S. right now. \u201cWe need automation to improve the productivity of the drivers, the lifestyle of the drivers to attract more people to the industry,\u201d he said. <\/p>\n\n\n\n
The Value of Human and Machine Working Together<\/strong><\/h2>\n\n\n\nAI technology can boost business productivity by up to 40 per cent,\naccording to Accenture. But while business leaders may rejoice at that fact, 72\nper cent of employees fear AI stealing their jobs, Pew Research found.<\/p>\n\n\n\n
However, the adoption of AI doesn\u2019t mean a wipeout of work available to\nhumans. While some tasks may be trusted completely to AI, like the algorithms\nthat drive recommendation engines on platforms like Netflix, Amazon, and Spotify,\nothers are reserved for human skill only.<\/p>\n\n\n\n
For instance, because AI cannot offer empathy or emotion, traits native only\nto humans, it likely won\u2019t have an applicable role in practice areas like\npsychotherapy, social work or in-depth customer service.<\/p>\n\n\n\n
There\u2019s also a third category of work: the kind best done by humans and AI\nworking in tandem. In the case of many tasks, AI can help get progress started,\nbut it still requires a human to complete the job by verifying the accuracy or\nproviding more context. These gray areas include services like accuracy checks\nand human interaction.<\/p>\n\n\n\n
While AI may not complete such tasks perfectly on its own, there is still\nvalue in keeping AI a part of the process. The ideal AI-human arrangement is\none in which AI technology drives the lower-level, repetitive processes\nassociated with completing a task, while human oversight ensures the timely and\naccurate completion of that task.<\/p>\n\n\n\n
AI-Human Teams in Action<\/strong><\/h2>\n\n\n\nSo where can we see this tag-team dynamic in action? The voice transcription\nspace serves as one example.<\/p>\n\n\n\n
Quick and accurate voice-to-text technology plays an important role in the\ndeaf and hard of hearing community, as well as the higher education and legal\nindustries. AI can transcribe human speech much faster than humans can\u2014in a\ncontrolled environment, that is.<\/p>\n\n\n\n
But the everyday need for voice transcription doesn\u2019t always come in the\nform of a controlled environment. AI only hits peak accuracy when the speech\nmimics the kind it was trained on. We can\u2019t rely on AI alone to transcribe\nvoice perfectly when the accent, speed, diction, and tone of the speech vary,\nor if background noise is present.<\/p>\n\n\n\n
However, it\u2019s most efficient to give AI the first crack at it and employ the\nhelp of humans to verify accuracy and fix errors if needed. Taking this\napproach has enabled faster access to high-quality voice transcription than\never before.<\/p>\n\n\n\n
Teams that rely on fast voice transcription are reaping the benefits of\nhumans and AI perfecting the practice. Courts, for example, face a court\nreporter shortage, with an estimated 70 per cent of the workforce expected to\nretire over the next 10 years. AI and human-powered voice transcription will\nhelp fill in the gaps.<\/p>\n\n\n\n
Students \u2014 whether deaf, hearing-impaired or with no hearing issues \u2014 all benefit\nfrom timely access to the transcriptions of course lectures. Deaf and\nhearing-impaired students deserve the chance to keep up with their hearing\nclassmates, and not all hearing students learn best by listening.<\/p>\n\n\n\n
While AI has earned its place it every industry, it doesn\u2019t always perform\nbest on its own. Enlisting the help of humans brings it to its full potential\nand allows us all to take full advantage of a powerful technology, making a\ntrue difference in end-users\u2019 lives.<\/p>\n\n\n\n
Given our current situation knowing that your colleagues or employees are best suited for this new scenario we find ourselves in. Finding the right talent, the best fit for the job and your organisation can be a very challenging task. It is now important to find out whether your managers or your team is well-equipped of working together from various locations. It requires deep knowledge of their personalities, strengths, weaknesses, interests, work style and other characteristics. Our technology and solutions will do the work for you, helping you discover if your people are resilient during times of hardship, if they are autonomous, if they are team players, without actual human contact. Given that our platform is cloud-based, everyone can use it from home as well. Humanity finds itself at a crossroad for various reasons now, why not help people discover and develop themselves from the comfort of their own homes? <\/p>\n\n\n\n
AI technology can boost business productivity by up to 40 per cent,\naccording to Accenture. But while business leaders may rejoice at that fact, 72\nper cent of employees fear AI stealing their jobs, Pew Research found.<\/p>\n\n\n\n
However, the adoption of AI doesn\u2019t mean a wipeout of work available to\nhumans. While some tasks may be trusted completely to AI, like the algorithms\nthat drive recommendation engines on platforms like Netflix, Amazon, and Spotify,\nothers are reserved for human skill only.<\/p>\n\n\n\n
For instance, because AI cannot offer empathy or emotion, traits native only\nto humans, it likely won\u2019t have an applicable role in practice areas like\npsychotherapy, social work or in-depth customer service.<\/p>\n\n\n\n
There\u2019s also a third category of work: the kind best done by humans and AI\nworking in tandem. In the case of many tasks, AI can help get progress started,\nbut it still requires a human to complete the job by verifying the accuracy or\nproviding more context. These gray areas include services like accuracy checks\nand human interaction.<\/p>\n\n\n\n
While AI may not complete such tasks perfectly on its own, there is still\nvalue in keeping AI a part of the process. The ideal AI-human arrangement is\none in which AI technology drives the lower-level, repetitive processes\nassociated with completing a task, while human oversight ensures the timely and\naccurate completion of that task.<\/p>\n\n\n\n
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